Compassionate Veterinary Receptionist — 25h/Week

CVS Group UK; Stevenage; On-site; GBP 14,000 - 18,000; Part time

Job summary

CVS Group UK is seeking a Veterinary Receptionist at Roebuck Veterinary Centre. This role involves greeting clients, managing calls, scheduling appointments, handling insurance forms, processing payments and using the in-house system to keep patient records up to date.

You will join a team that puts pets first, providing empathetic, professional service in a busy practice. The 25-hour week offers variety across a Monday–Saturday pattern, with a fixed-term contract of 12 months and a supportive

Qualifications

• Experience as a receptionist or in a client-facing role.
• Ability to handle emotional situations with professionalism.
• Excellent communication and genuine empathy.
• Strong customer service and public-facing experience.
• Proficient with office software and data systems.

Responsibilities

• Manage incoming calls and schedule appointments.
• Respond to inquiries via phone, email, and in person.
• Greet and register new clients with warmth.
• Process insurance forms.
• Handle payments accurately.
• Maintain patient records in the in-house system.
• Liaise with veterinary practices as needed.
• Support team in a busy reception area.
• Provide emotional support to clients.
• Ensure a welcoming and professional front desk.

Skills

Communication

Empathy

Customer Service

Teamwork

Resilience

MS Office

Database Systems

Tools

MS Office

Database systems

Job description

CVS Group UK is seeking a Veterinary Receptionist at Roebuck Veterinary Centre. This role involves greeting clients, managing calls, scheduling appointments, handling insurance forms, processing payments and using the in-house system to keep patient records up to date.

You will join a team that puts pets first, providing empathetic, professional service in a busy practice. The 25-hour week offers variety across a Monday–Saturday pattern, with a fixed-term contract of 12 months and a supportive