Veterinary Receptionist

CVS Group UK; Stevenage; On-site; GBP 14,000 - 18,000; Part time

Job summary

CVS Group UK is seeking a Veterinary Receptionist at Roebuck Veterinary Centre. This role involves greeting clients, managing calls, scheduling appointments, handling insurance forms, processing payments and using the in-house system to keep patient records up to date.

You will join a team that puts pets first, providing empathetic, professional service in a busy practice. The 25-hour week offers variety across a Monday–Saturday pattern, with a fixed-term contract of 12 months and a supportive

Qualifications

• Experience as a receptionist or in a client-facing role.
• Ability to handle emotional situations with professionalism.
• Excellent communication and genuine empathy.
• Strong customer service and public-facing experience.
• Proficient with office software and data systems.

Responsibilities

• Manage incoming calls and schedule appointments.
• Respond to inquiries via phone, email, and in person.
• Greet and register new clients with warmth.
• Process insurance forms.
• Handle payments accurately.
• Maintain patient records in the in-house system.
• Liaise with veterinary practices as needed.
• Support team in a busy reception area.
• Provide emotional support to clients.
• Ensure a welcoming and professional front desk.

Skills

Communication

Empathy

Customer Service

Teamwork

Resilience

MS Office

Database Systems

Tools

MS Office

Database systems

Job description

ROE Grt0017

Are you ready to put pets first? Join our team as our new

Veterinary Receptionist! At

ROE Grt0017

Are you ready to put pets first? Join our team as our new Veterinary Receptionist! At Roebuck Veterinary Centre, we make pets a priority every day!

Role Details

Location: St Francis House, Whitehorse Lane, Great Ashby, SG1 6DU

Contract: Fixed Term Contract - 12 Months

Hours: 25 hours per week

Shift Pattern: Monday – Saturday on a varied shift pattern, between the hours of 08.00 – 20.00 with a share in the Saturday 08.00 – 17.00 rota

Discover Our Practice

Get a glimpse of what makes us special:

About CVS Vets

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It'sin our nature – to care, to support,to learnand to progress.That's what sets us apart at CVS Vets.

About The Role

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For

• Previous experience as a Receptionist or in a demanding, client-focused role is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems