Compassionate Vet Receptionist | Multi-Clinic Care & Growth

IVC Evidensia Group; Falkirk; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

6.6 weeks' annual leave

Birthday off

Healthcare Cash Plan

Cycle to Work

Learning and development

Discounted veterinary care

Green Cars salary sacrifice

Job summary

Lawrie Vets in Falkirk is seeking a friendly and organised Receptionist to join our busy practice on a 12-month fixed-term basis. You’ll manage appointments, handle client enquiries, and work closely with clinical and non-clinical staff to ensure a smooth client and patient journey across four sites.

The role requires strong communication, a professional demeanour, and cash handling experience. Proficiency with Microsoft Office and email is essential to provide administration support.

Qualifications

• Experience in a customer-facing role with a friendly, professional approach.
• Strong communication and organisational abilities.
• Cash handling and basic administration skills.

Responsibilities

• Greet clients and manage appointments across four sites; handle enquiries with a calm, professional manner.
• Support client communications and assist clinical and non-clinical teams with admin tasks.
• Use Microsoft Office and email to maintain accurate records and schedules.

Skills

Customer-facing

Communication skills

Organised

Empathetic

Cash handling

Tools

Microsoft Office

Job description

Lawrie Vets in Falkirk is seeking a friendly and organised Receptionist to join our busy practice on a 12-month fixed-term basis. You’ll manage appointments, handle client enquiries, and work closely with clinical and non-clinical staff to ensure a smooth client and patient journey across four sites.

The role requires strong communication, a professional demeanour, and cash handling experience. Proficiency with Microsoft Office and email is essential to provide administration support.