Compassionate Veterinary Receptionist - Patient Access

Animal Trust (UK); Glasgow; On-site; GBP 12,000 - 16,000; Part time

Job summary

Animal Trust (UK) in Glasgow is seeking a friendly veterinary reception professional to join our busy hospital. You’ll assist clients with appointments, handle diary management, take payments and work with clinical staff to ensure smooth patient care.

The role is 25 hours per week with a 2.5 days pattern including shared Saturdays, 5.6 weeks leave, and a supportive, team‑oriented culture.

Qualifications

• Experience of working on a medical or veterinary reception is required.
• Strong organisational skills and ability to work under pressure.
• Empathy, understanding and communicating with clients.

Responsibilities

• Welcoming clients and their pets for appointments with a compassionate and professional attitude.
• Answering telephone calls and queries from clients.
• Handling medication prepared by the veterinary surgeon and handing to clients.
• Maintaining a high standard of clinical cleanliness in reception, waiting area and consultation rooms.
• Dealing with stressed or upset clients and connecting them to appropriate teams when required.
• Taking payments and registering new clients; addressing client concerns.
• Organisation and restocking of the practice as needed.
• Complying with health and safety procedures and data protection legislation.

Skills

Medical reception experience

Organisational skills

Communication

Empathy

Job description

Animal Trust (UK) in Glasgow is seeking a friendly veterinary reception professional to join our busy hospital. You’ll assist clients with appointments, handle diary management, take payments and work with clinical staff to ensure smooth patient care.

The role is 25 hours per week with a 2.5 days pattern including shared Saturdays, 5.6 weeks leave, and a supportive, team‑oriented culture.