Sheltered Housing Officer

Adecco (Portugal); Acton; On-site; GBP 30,000 - 40,000; Full time

Job summary

Adecco Group UK & Ireland is seeking a Sheltered Housing Officer to manage sheltered housing schemes across the borough and act as the main point of contact for residents and families. You will coordinate welfare checks, safety, safeguarding, and support tenancy sustainment, with travel across the borough.

The role requires strong customer care, Independent work, and teamwork, plus knowledge of housing benefits and safeguarding principles.

Qualifications

• Housing management experience.
• Experience working with vulnerable adults.
• Experience conducting welfare or risk assessments and making referrals.

Responsibilities

• Day-to-day management of sheltered housing schemes.
• Provide advice and support to residents, advocates and relatives on housing matters.
• Carry out welfare checks and respond to emergencies.
• Conduct risk and support assessments and make referrals.
• Manage lettings for void properties, including viewings and sign-ups.
• Promote resident engagement and community activities.
• Ensure health and safety and safeguarding compliance.
• Collaborate with partner agencies to achieve positive outcomes.

Skills

Housing management

Vulnerable adults

Welfare/risk assessments

Communication

Independence and teamwork

Equality & safeguarding

IT skills (Word, Excel)

Tools

Microsoft Word

Microsoft Excel

Job description

JOB TITLE: Sheltered Housing Officer
LOCATION: Ealing, West London (Travel around Borough)
PAY RATE: 22.02 PAYE / 28.71 Umbrella per hour
START DATE: ASAP
DURATION/Hours: 3-month initial contract/ 35 hours a week
IR35 STATUS: Inside

About the Role

Are you passionate about improving the lives of older and vulnerable residents? We are looking for a Sheltered Housing Officer to join our team and deliver a customer-focused housing service that promotes independence, safety, and wellbeing.

In this role, you will manage one or more sheltered housing schemes, acting as the main point of contact for residents and their families. You'll provide tailored support to help tenants sustain their tenancies, live independently, and feel safe in their homes. This includes conducting welfare checks, coordinating emergency responses, and working closely with internal teams and external agencies.

Key Responsibilities

• Day-to-day management of sheltered housing schemes.
• Provide advice and support to residents, advocates, and relatives on housing matters.
• Carry out welfare checks and respond to emergencies.
• Conduct risk and support assessments, making referrals where needed.
• Manage lettings for void properties, including viewings and sign-ups.
• Promote resident engagement and community activities.
• Ensure compliance with health and safety standards and safeguarding policies.
• Work collaboratively with partner agencies to achieve positive outcomes.

What We're Looking For

• Experience:
  • Housing management experience.
  • Working with vulnerable adults.
  • Conducting welfare or risk assessments and making referrals.
• Skills & Knowledge:
  • Excellent customer care and communication skills.
  • Ability to work independently and as part of a team.
  • Understanding of equality, diversity, and safeguarding principles.
  • Knowledge of housing benefits, Universal Credit, and welfare reforms.
  • Competent IT skills (Microsoft Word, Excel).

The Adecco Group UK & Ireland is an Equal Opportunities Employer.