Compassionate Reception & Admin Lead

St Catherine's Hospice, Lancashire; Bamber Bridge; On-site; GBP 28,000 - 36,000; Full time

Job summary

St Catherine's Hospice, Lancashire, is seeking a calm, organised Reception & Administration Lead to oversee its reception function and guide staff and volunteers. You will ensure a welcoming, sensitive and efficient experience for patients, families, visitors and supporters.

The role involves hands-on reception presence, rota management, staff supervision, and implementing improvements to processes around reception to support colleagues and service users.

Qualifications

• Experience of supervising or leading a team, including managing rotas.
• Previous reception, customer service or front-of-house experience
• Strong administration skills and confidence using Microsoft packages
• A warm, professional and sensitive approach, especially in challenging or emotional situations
• The confidence to organise, prioritise, improve processes and support others

Responsibilities

• Oversee the smooth running of the reception function and support receptionists and volunteers.
• Manage rotas and staff/volunteer development.
• Oversee reception administration and CRM data quality.
• Drive continuous improvement to keep reception welcoming, well organised and efficient.
• Provide cover on reception (daily lunch, holidays) and during busy periods.

Skills

Team leadership

Customer service

Organisation

Emotional intelligence

Tools

Microsoft Office

CRM system

Job description

St Catherine's Hospice, Lancashire, is seeking a calm, organised Reception & Administration Lead to oversee its reception function and guide staff and volunteers. You will ensure a welcoming, sensitive and efficient experience for patients, families, visitors and supporters.

The role involves hands-on reception presence, rota management, staff supervision, and implementing improvements to processes around reception to support colleagues and service users.