Reception & Administration Lead

St Catherine's Hospice, Lancashire; Bamber Bridge; On-site; GBP 28,000 - 36,000; Full time

Job summary

St Catherine's Hospice, Lancashire, is seeking a calm, organised Reception & Administration Lead to oversee its reception function and guide staff and volunteers. You will ensure a welcoming, sensitive and efficient experience for patients, families, visitors and supporters.

The role involves hands-on reception presence, rota management, staff supervision, and implementing improvements to processes around reception to support colleagues and service users.

Qualifications

• Experience of supervising or leading a team, including managing rotas.
• Previous reception, customer service or front-of-house experience
• Strong administration skills and confidence using Microsoft packages
• A warm, professional and sensitive approach, especially in challenging or emotional situations
• The confidence to organise, prioritise, improve processes and support others

Responsibilities

• Oversee the smooth running of the reception function and support receptionists and volunteers.
• Manage rotas and staff/volunteer development.
• Oversee reception administration and CRM data quality.
• Drive continuous improvement to keep reception welcoming, well organised and efficient.
• Provide cover on reception (daily lunch, holidays) and during busy periods.

Skills

Team leadership

Customer service

Organisation

Emotional intelligence

Tools

Microsoft Office

CRM system

Job description

Are you a calm, organised and compassionate team leader who can help create a warm and professional first impression for everyone who contacts or visits St Catherine's Hospice?

We’re looking for a Reception & Administration Lead to oversee the smooth running of our reception function, supporting our receptionists and volunteers to provide a welcoming, sensitive and efficient experience for patients, families, visitors, colleagues and supporters.

This is a hands-on role with a regular presence on reception, including daily lunch cover, holiday cover and additional support during busy periods. However, it is not primarily a receptionist role. A key part of the post is taking responsibility for the administration, coordination and processes that sit around reception, so our receptionists can focus on visitors, callers and the people using our services.

You’ll manage rotas, support and develop staff and volunteers, oversee reception administration, help maintain good data in our CRM system, and take a continuous improvement approach to making reception as welcoming, well organised and effective as possible.

About You

• Experience of supervising or leading a team, including managing rotas
• Previous reception, customer service or front-of-house experience
• Strong administration skills and confidence using Microsoft packages
• A warm, professional and sensitive approach, especially in challenging or emotional situations
• The confidence to organise, prioritise, improve processes and support others

If you’re someone who enjoys supporting a team, improving how things work, and helping people feel welcomed and cared for from their very first contact with the hospice, we’d love to hear from you.

Closing date: Tuesday 29th September 2026.