Compassionate Care Home Receptionist: Front Desk & Admin

QUINTESSENTIAL BRANDS UK GROUP LTD; Preston; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Career progression

Employee discounts

Recognition awards

Employee Assistance Programme

Pension scheme

DBS check

Job summary

Penwortham Grange and Lodge Care Home is seeking a Receptionist to be the face of the home, delivering excellent customer service to residents, families, visitors and staff. You will manage the reception, answer calls, provide admin support and help ensure smooth daily operations.

We offer ongoing training, a supportive team and a welcoming workplace culture, with a strong focus on resident and family experience. This full-time role is based at Martin Field Road, Penwortham, Preston.

Qualifications

• Excellent communication and organisational skills.
• Friendly, professional and welcoming customer-facing attitude.
• Good IT, word processing, and numerical skills.
• Professional telephone manner and ability to work in a team.

Responsibilities

• Welcoming residents, relatives, professionals and visitors in a friendly and professional manner.
• Managing incoming telephone calls and directing enquiries appropriately.
• Providing administrative support and maintaining accurate records.
• Operating office equipment and supporting day-to-day running of the home.
• Maintaining a secure, welcoming environment and promoting the home's values.

Skills

Communication skills

Organisational skills

IT skills

Telephone manner

Teamwork

Tools

Office equipment

Telephone system

Job description

Penwortham Grange and Lodge Care Home is seeking a Receptionist to be the face of the home, delivering excellent customer service to residents, families, visitors and staff. You will manage the reception, answer calls, provide admin support and help ensure smooth daily operations.

We offer ongoing training, a supportive team and a welcoming workplace culture, with a strong focus on resident and family experience. This full-time role is based at Martin Field Road, Penwortham, Preston.