Compassionate Reception & Admin Specialist

Outlook Care; Colchester; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Comprehensive induction

Refer a Friend scheme

Disability friendly

Workplace pension

Job summary

Outlook Care in Colchester seeks a Receptionist/Administrator for Foxburrow Grange to provide a welcoming, efficient front-of-house service. You will manage calls, assist with admissions, and support HR onboarding while handling records with confidentiality.

The role is a full-time, on-site 6+ month maternity cover, with a busy, varied workload and opportunities to contribute to residents' care and smooth daily operations.

Qualifications

• Good general education up to GCSE level including Maths & English or equivalent.
• Polite, courteous and professional telephone manner.
• Strong written and verbal communication skills with internal and external customers.
• Highly organised, efficient and autonomous.
• Friendly and approachable with attention to detail.
• Able to work independently or as part of a team.
• Trustworthy and able to handle confidential information.

Responsibilities

• Provide a welcoming, professional reception service at Foxburrow Grange.
• Manage incoming calls and messages, ensuring accuracy and prompt replies.
• Assist show rounds and admissions for prospective residents and families.
• Support HR onboarding and recruitment administration as required.
• Handle post, filing, scanning and archiving with confidentiality.
• Maintain a clean, well-organised reception area and visitor sign-in.

Skills

Customer service

Administration

Microsoft Office

Telephone handling

Organised

Team player

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

Outlook Care in Colchester seeks a Receptionist/Administrator for Foxburrow Grange to provide a welcoming, efficient front-of-house service. You will manage calls, assist with admissions, and support HR onboarding while handling records with confidentiality.

The role is a full-time, on-site 6+ month maternity cover, with a busy, varied workload and opportunities to contribute to residents' care and smooth daily operations.