Compassionate Pet Care Receptionist (Part-Time)

Pdsa; East Midlands; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Flexible working options where poss

Annual leave pro rata

Volunteering Day

Celebration Day

Wellbeing Day

Pension scheme

Life assurance

EAP - wellbeing

Discounts via Fetch

Parental leave

Pet insurance discount

Staff veterinary services

Job summary

PDSA Derby is seeking a friendly receptionist to be the first point of contact for clients and their pets. You will welcome clients at reception, answer calls with professionalism, and maintain accurate records while supporting the hospital team with admin tasks.

This part-time, self-covering role offers flexible working where possible, a caring team environment, and a range of benefits designed to support staff wellbeing and work-life balance.

Qualifications

• Excellent communication and customer service skills.
• Empathy and understanding when dealing with people and pets.
• Organised, reliable and able to manage competing priorities.
• Confident telephone manner and basic IT skills.
• Works well independently and as part of a team.
• Flexible and willing to support colleagues when needed.

Responsibilities

• Welcome clients and process appointments efficiently.
• Handle a range of telephone enquiries with professionalism and empathy.
• Maintain accurate records and client information.
• Support the hospital team with administrative tasks.
• Encourage appropriate financial contributions from clients in line with PDSA policies.
• Help ensure the smooth day-to-day running of the reception service.

Skills

Excellent communication

Customer service

Empathy

Organised

Telephone manner

Teamwork

Tools

IT basics

Job description

PDSA Derby is seeking a friendly receptionist to be the first point of contact for clients and their pets. You will welcome clients at reception, answer calls with professionalism, and maintain accurate records while supporting the hospital team with admin tasks.

This part-time, self-covering role offers flexible working where possible, a caring team environment, and a range of benefits designed to support staff wellbeing and work-life balance.