Compassionate NHS 111 Health Advisor

Ic24; Aylesford; Presencial; GBP 14.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

NHS Pension Scheme

33 days annual leave

Enhancements up to 60% for unsociable

Wellbeing support

Employee Assistance Programme

Ongoing training and development

Blue Light Card eligibility

Career development opportunities

Descripción de la vacante

IC24 is recruiting Health Advisors to join NHS 111 services in Ashford, Kent. You will be the calm first contact, listening to patients, gathering information and guiding them to the right care at the right time.

This full-time role is 37.5 hours per week with weekend shifts. Training runs for five weeks full-time. Pay is £12.75 per hour, with enhancements up to 60% for unsociable hours, plus NHS Pension, 33 days leave and wellbeing support.

Responsabilidades

• Answer NHS 111 calls, listen carefully to patients' concerns and gather the information needed to understand their needs.
• Use NHS Pathways and approved processes to assess both urgent and non-urgent conditions, ensuring patients receive safe and appropriate outcomes.
• Signpost callers to the most appropriate service, whether that's self-care advice, primary care, urgent treatment, community services or an emergency response.
• Support callers who may be distressed, anxious or vulnerable, demonstrating empathy while maintaining professionalism and appropriate boundaries.
• Navigate multiple IT systems, record information accurately and follow established processes while speaking with callers.
• Work to quality standards, service expectations and compliance requirements while keeping patient safety at the heart of every decision.
• Take part in training, coaching, competency assessments and ongoing development to continually build your knowledge and confidence.
• Recognise safeguarding concerns, elevate where appropriate and demonstrate IC24's values of Care, Excellence, Respect and Innovation in every interaction.

Descripción del empleo

IC24 is recruiting Health Advisors to join NHS 111 services in Ashford, Kent. You will be the calm first contact, listening to patients, gathering information and guiding them to the right care at the right time.

This full-time role is 37.5 hours per week with weekend shifts. Training runs for five weeks full-time. Pay is £12.75 per hour, with enhancements up to 60% for unsociable hours, plus NHS Pension, 33 days leave and wellbeing support.