Compassionate Housing & Tenancy Support Specialist

My Space Housing; Barnsley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Business mileage

Holiday entitlement

Pension contributions

Wellbeing service

Health care plan

Life assurance

Job summary

My Space Housing is seeking a compassionate Housing Support Officer to join our team in Barnsley/Doncaster. You will deliver person-centred support to vulnerable adults, helping tenants maintain safe and sustainable tenancies while promoting independence and wellbeing.

You will develop and review support plans, manage a caseload, coordinate access to services, and work with partners to safeguard tenants. DBS check and driving licence are required. This role is full time and permanent.

Qualifications

• Experience working with vulnerable adults or in housing/support.
• Knowledge of housing management or tenancy sustainment.
• Understanding of safeguarding and risk management.
• Strong communication and interpersonal skills.
• Ability to manage a caseload effectively.
• Good IT and record-keeping skills.
• Person-centred, compassionate and empathetic.
• Strong team player.
• Honest with integrity and confidentiality.
• Resilient and professional.

Responsibilities

• Provide tailored, person-centred support based on individual needs, sometimes complex needs including homelessness, substance abuse, mental ill-health.
• Develop and review support plans, including risk assessments.
• Support tenants to build independent living skills.
• Support access to specialist and community services.
• Build professional relationships based on trust and respect.
• Manage a caseload of tenants and support tenancy sustainment.
• Support with rent, benefits, budgeting and preventing arrears.
• Respond to anti-social behaviour and tenancy breaches.
• Conduct property inspections and maintain standards.
• Prevent evictions through early intervention.
• Identify and respond to safeguarding concerns.
• Complete risk assessments and implement control measures.
• Maintain accurate and confidential records.
• Follow health and safety procedures.
• Work with local authorities, healthcare providers and partners.
• Attend meetings and advocate for tenants.
• Carry out health and safety checks and inspections.
• Coordinate property maintenance with contractors.
• Maintain accurate records and reports.

Skills

Communication skills

Interpersonal skills

Caseload management

IT & record-keeping

Empathy

Team player

Discretion

Job description

My Space Housing is seeking a compassionate Housing Support Officer to join our team in Barnsley/Doncaster. You will deliver person-centred support to vulnerable adults, helping tenants maintain safe and sustainable tenancies while promoting independence and wellbeing.

You will develop and review support plans, manage a caseload, coordinate access to services, and work with partners to safeguard tenants. DBS check and driving licence are required. This role is full time and permanent.