Compassionate Funeral Service Coordinator

Dignity Group; Harrogate; On-site; GBP 15,000 - 16,000; Part time

Benefits offered by this job

Time off and annual leave up to 25+

Annual bonus up to £300–£500

4% matched pension

Life assurance 2x salary

Employee rewards platform and eyecare

24/7 Employee Assistance Programme

Training and apprenticeships

Free on-site parking

Job summary

Bernard & Sons Funeral Directors in Scarborough is seeking a Funeral Service Specialist (Level One) to join our empathetic team on a part-time basis. You’ll be the first point of contact for families, ensuring compassionate support while coordinating funeral arrangements and ceremonial duties as needed.

The role focuses on assisting families, managing day-to-day branch operations, and guiding them through funeral plans, with training provided.

Qualifications

• Empathy, calmness and empathy in emotionally sensitive situations.
• Experience in customer service, care or admin (training provided).
• Strong communication and organisational skills with ability to handle legal paperwork.
• PC literate with Microsoft Office, Outlook and internal databases (training provided).
• Willingness to work flexibly including weekends and on-call when needed.

Responsibilities

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes and legal requirements with clarity and compassion.
• Oversee day-to-day branch operations, including administration and presentation.
• Liaise with suppliers such as ministers, celebrants and florists.
• Lead chapel visits and support families with requests.
• Promote funeral plans and contribute to plan sales within the branch.
• Represent the branch in the local community and in outreach.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.
• Uphold Dignity’s standards of professionalism, care and service.

Skills

Empathy and care

Customer service experience

Communication

Organisation

IT literacy (MS Office)

Driving licence (desirable)

Tools

Microsoft Office

Job description

Bernard & Sons Funeral Directors in Scarborough is seeking a Funeral Service Specialist (Level One) to join our empathetic team on a part-time basis. You’ll be the first point of contact for families, ensuring compassionate support while coordinating funeral arrangements and ceremonial duties as needed.

The role focuses on assisting families, managing day-to-day branch operations, and guiding them through funeral plans, with training provided.