Compassionate Funeral Services Specialist — Branch Lead

Dignity Plc; Eastergate; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Annual bonus up to £500

Pension 4% matched

Life assurance 2x salary

Staff discounts

EAP program

Training & apprenticeships

Free on-site parking

Job summary

Dignity plc is seeking a Funeral Service Specialist (Level One) based at the Barnham branch to guide families through funeral arrangements with care and professionalism. You will support with various ceremonies, plans, and branch operations while building local relationships and representing the company in the community.

You will train in Funeral Conducting and be part of a team dedicated to compassionate service, with flexible weekend/on-call work and travel to client homes as required.

Qualifications

• Experience in customer service, care, or admin; training provided.
• Full UK Driving Licence desirable (not essential) and ability to travel.
• Willingness to work weekends/on-call.
• Support families and manage branch operations with professionalism.

Responsibilities

• Support families with empathy, professionalism, and attention to detail.
• Arrange funerals meeting wishes, culture, and legal requirements.
• Oversee day-to-day branch operations, admin, and presentation.
• Liaise with ministers, celebrants, and florists.
• Lead chapel visits, as required, assisting families with their requests.
• Raise awareness of funeral plans and contribute to plan sales.
• Represent the branch in the local community.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.
• Uphold Dignity's standards of professionalism, care, and service; compassion and empathy in sensitive situations.
• Communicate, organise, and handle administrative paperwork.
• Confident working independently with branch-level responsibility.
• Travel to client homes and local branches as needed.

Skills

Empathy

Attention to detail

Customer service

Administrative skills

Communication

Organisation

Flexibility

Driving licence (desirable)

Job description

Dignity plc is seeking a Funeral Service Specialist (Level One) based at the Barnham branch to guide families through funeral arrangements with care and professionalism. You will support with various ceremonies, plans, and branch operations while building local relationships and representing the company in the community.

You will train in Funeral Conducting and be part of a team dedicated to compassionate service, with flexible weekend/on-call work and travel to client homes as required.