Compassionate Funeral Service Specialist (Level 1)

Dignity; Tees Valley; On-site; GBP 9,600 - 12,000; Part time

Benefits offered by this job

25 days annual leave

Life assurance 2x salary

4% matched pension

Bonus up to £300–£500

MyStaffShop discounts

Free on-site parking

Job summary

Relph Funeral Directors, Marton, is seeking a Funeral Service Specialist (Level One) for a part-time, permanent position. You will be the first point of contact for families, offering reassurance and coordinating funeral arrangements with care, compassion and professionalism.

Based at the Marton branch, duties include guiding families, arranging services to meet wishes, and supporting ceremonial duties as required.

Qualifications

• Empathy and calmness in emotionally sensitive situations
• Experience in customer service, care, or admin (training provided)
• Strong communication and organisational skills with ability to handle legal paperwork

Responsibilities

• Support families with empathy and professionalism
• Arrange funerals meeting family wishes and legal requirements
• Oversee day‑to‑day branch operations including administration and presentation
• Liaise with suppliers such as ministers, celebrants, and florists
• Lead chapel visits and support families with requests
• Promote funeral plans and contribute to plan sales
• Represent the branch in the local community and assist with outreach
• Train in Funeral Conducting for ceremonial duties during peak times
• Uphold Dignity’s standards of care and service

Skills

Empathy

Communication

Organisation

Administrative skills

PC literate

Tools

Microsoft Office

Outlook

Internal databases

Job description

Relph Funeral Directors, Marton, is seeking a Funeral Service Specialist (Level One) for a part-time, permanent position. You will be the first point of contact for families, offering reassurance and coordinating funeral arrangements with care, compassion and professionalism.

Based at the Marton branch, duties include guiding families, arranging services to meet wishes, and supporting ceremonial duties as required.