Compassionate Funeral Director | Lead Services & Community

DIGNITY FUNERALS LIMITED; Watford; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Bonus up to £500 per year

4% pension match

Life assurance 2x salary

Employee discounts via MyStaffShop

Job summary

Dignity Funeral Directors is seeking an experienced Funeral Director to join our Baldock team. You will oversee funeral operations, guide families through options, and ensure services are delivered with compassion and precision.

This role requires knowledge of funeral processes, regulatory requirements and strong leadership. You will work flexibly, including weekends and on-call, with opportunities to mentor teammates and engage with local communities.

Qualifications

• Previous experience leading funerals, working with the deceased and supporting families.
• Full UK Driving Licence (essential).
• In-depth knowledge of funeral processes, legal and regulatory requirements.
• Excellent communication, leadership, and organisational skills.
• Calm under pressure with a respectful, compassionate approach to service.
• Physically capable of manual handling tasks, including coffin bearing.
• Able to work flexibly, including weekends and on-call.
• PC Literate - able to use IT systems, including Microsoft Office, Outlook and internal databases (training provided).

Responsibilities

• Lead funeral services with professionalism and attention to detail.
• Run pre-funeral briefings to ensure everything is clearly understood and well-coordinated.
• Offer a consultative approach—helping families explore options and understand what's possible.
• Collaborate with arrangers, specialists, FDs and care teams.
• Support the team in managing the diary, resources and records.
• Assist with coffin preparation, handling of the deceased, and chapel duties where required.
• Provide leadership and mentoring to less experienced team members; participate in training and development.
• Support local community engagement and promotion of the brand; build relationships with care homes, celebrants, and local groups.
• Act as liaison with service and client delivery to ensure seamless scheduling and service coordination.

Skills

Leading funerals

Deceased handling

Family support

Full UK Driving Licence

Funeral processes knowledge

Regulatory knowledge

Communication skills

Leadership

Organisational skills

Calm under pressure

Manual handling

Flexibility incl weekends/on-call

IT literacy (MS Office/Outlook/databs)

Tools

Microsoft Office

Outlook

Internal databases

Job description

Dignity Funeral Directors is seeking an experienced Funeral Director to join our Baldock team. You will oversee funeral operations, guide families through options, and ensure services are delivered with compassion and precision.

This role requires knowledge of funeral processes, regulatory requirements and strong leadership. You will work flexibly, including weekends and on-call, with opportunities to mentor teammates and engage with local communities.