Compassionate Front Desk Receptionist — Care Home

Hallmark Care Homes; Chieveley; Remote; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Real Living Wage

Annual pay reviews

Joining bonus

Bank holiday uplift

Refer a Friend £1000

Cashback plan

Training & career development

Nurse PIN renewal

Uniform provided

Blue Light Card

Job summary

Hallmark Luxury Care Homes is seeking a friendly receptionist to be the first point of contact for residents, families and visitors. You will help maintain a warm, professional reception area and support the care home team with administrative duties.

This role offers training opportunities and a supportive, values-driven environment. Ideal candidates are compassionate, experienced in front-of-house work, and committed to high standards.

Qualifications

• Compassionate and empathetic approach to residents and families.
• Clear and confident communication with residents, families and colleagues.
• Strong team interaction and positive contribution to the work environment.
• Open to training and development opportunities to improve skills.

Responsibilities

• Welcome visitors, residents and families with warmth and professionalism.
• Provide administrative support to the Business Administrator and assist the Customer Relationship Manager with inquiries and home tours.
• Manage mail delivery and dispatch; ensure post is handled promptly.
• Coordinate training within the home and keep staff informed of available courses.
• Rota coverage across 7 days with weekend rotation.

Skills

Compassionate

Excellent communication

Team player

Willing to train

Reception experience

Job description

Hallmark Luxury Care Homes is seeking a friendly receptionist to be the first point of contact for residents, families and visitors. You will help maintain a warm, professional reception area and support the care home team with administrative duties.

This role offers training opportunities and a supportive, values-driven environment. Ideal candidates are compassionate, experienced in front-of-house work, and committed to high standards.