Life & Pensions Customer Care Advisor (Hybrid)

LV= Life & Pensions; Winterborne Came; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

26 days' holiday

Bonus scheme

Pension matching

Employee discount

Cycle to work

On-site parking

Free tea/coffee

Mental Health support

Job summary

LV= Life & Pensions is hiring a Customer Service Representative to join the Reconnections team in a hybrid role, based in Bournemouth. You will maintain contact with customers by phone or email and support those dealing with claims on existing policies.

The role emphasizes compassion, clear communication, and delivering excellent service in a busy team environment. The successful candidate will be friendly, ambitious, and empathetic, with strong attention to detail.

Qualifications

• Experience providing outstanding customer service in retail, hospitality, or healthcare.
• Be a team player who enjoys working with others.
• Be compassionate and caring.
• Have great communication skills and a real talent for making customers feel special.
• Be a fantastic multi-tasker.
• Be able to use your initiative to solve problems and create solutions for customers.
• Be good with words and numbers, and pay strong attention to detail.
• Be supportive, respectful, and courteous to all colleagues.

Responsibilities

• Maintain contact with customers predominantly via telephone or email.
• Handle inquiries and claims on existing policies with empathy and care.
• Support colleagues and contribute to a collaborative team environment.
• Communicate clearly and professionally to ensure customer satisfaction.

Skills

Customer service

Team player

Compassionate

Communication skills

Attention to detail

Multi-tasking

Problem solving

Tools

Phone systems

Email/CRM

Job description

LV= Life & Pensions is hiring a Customer Service Representative to join the Reconnections team in a hybrid role, based in Bournemouth. You will maintain contact with customers by phone or email and support those dealing with claims on existing policies.

The role emphasizes compassion, clear communication, and delivering excellent service in a busy team environment. The successful candidate will be friendly, ambitious, and empathetic, with strong attention to detail.