Compassionate Collections Advisor (Hybrid)

Lloyd Recruitment - Epsom; Epsom; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working after training

Competitive salary

Generous holiday allowance

Excellent pension scheme

Healthcare and wellbeing benefits

Life assurance

Free parking on site

Career development opportunities

Supportive culture

Job summary

Lloyd Recruitment - Epsom is assisting an established financial services organisation in Epsom to recruit empathetic Collections Advisors. In a supportive environment you will understand customers’ circumstances, provide guidance and agree affordable repayment plans that work for both the customer and the business.

You will build trust, maintain accurate records, and comply with regulatory standards, while avoiding scripted targets to focus on meaningful, customer-centred outcomes.

Qualifications

• Experience in collections or customer-facing environments.
• Excellent communication and listening skills.
• Ability to handle sensitive conversations with empathy.

Responsibilities

• Communicate with customers regarding overdue accounts in a supportive and professional manner.
• Understand individual circumstances and identify suitable solutions.
• Agree realistic repayment arrangements based on affordability.
• Support vulnerable customers with empathy and care.
• Maintain accurate records and update customer accounts.
• Ensure activity complies with regulatory requirements and internal policies.
• Work towards customer-focused outcomes rather than scripted targets.

Skills

Empathy

Excellent communication

Active listening

Customer service

Attention to detail

Organisational skills

Education

Experience in collections or financial services

Tools

Multiple systems

Job description

Lloyd Recruitment - Epsom is assisting an established financial services organisation in Epsom to recruit empathetic Collections Advisors. In a supportive environment you will understand customers’ circumstances, provide guidance and agree affordable repayment plans that work for both the customer and the business.

You will build trust, maintain accurate records, and comply with regulatory standards, while avoiding scripted targets to focus on meaningful, customer-centred outcomes.