Empathy-Driven Collections Advisor | Hybrid

Lloyd Recruitment Services Ltd; Epsom; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Hybrid working after training

Competitive salary

Annual reviews

Generous holiday allowance

Excellent pension scheme

Healthcare and wellbeing benefits

Life assurance

Supportive culture

Onsite facilities and free parking

Job summary

Lloyd Recruitment Services Ltd in Epsom is partnering with an established financial services organisation to recruit a Collections Advisor. You will support customers facing financial difficulties, understand circumstances, and agree affordable, sustainable solutions.

The role emphasizes empathy, regulatory compliance and customer-focused outcomes. Hybrid working follows your initial training period, with comprehensive training, ongoing career development, and a benefits package designed to

Qualifications

• Experience in collections, arrears, customer service or a similar customer-facing environment.
• Excellent communication and listening skills.
• Ability to handle sensitive conversations with empathy.
• Strong attention to detail and organisational skills.
• Comfortable using multiple systems and learning new processes.
• Positive attitude and genuine desire to help customers achieve the best outcome.

Responsibilities

• Communicating with customers regarding overdue accounts in a supportive and professional manner.
• Understanding individual circumstances and identifying appropriate solutions.
• Agreeing realistic repayment arrangements based on affordability.
• Supporting vulnerable customers with empathy and care.
• Maintaining accurate records and updating customer accounts; ensuring all activity complies with regulatory requirements and internal policies.
• Working towards customer-focused outcomes rather than scripted targets.

Job description

Lloyd Recruitment Services Ltd in Epsom is partnering with an established financial services organisation to recruit a Collections Advisor. You will support customers facing financial difficulties, understand circumstances, and agree affordable, sustainable solutions.

The role emphasizes empathy, regulatory compliance and customer-focused outcomes. Hybrid working follows your initial training period, with comprehensive training, ongoing career development, and a benefits package designed to