Compassionate Clinical Administrator & Call Handler

Hospiscare Group; Exeter; On-site; GBP 21,000 - 27,000; Full time

Job summary

Hospiscare in Exeter is seeking a Clinical Administrator / Call Handler to join the Clinical Services team. You will be the first point of contact for patients, families and healthcare professionals, delivering a welcoming and responsive service while handling enquiries and referrals.

Working as part of a multidisciplinary team, you will provide administrative and secretarial support, maintain accurate patient records, book meetings, take minutes and help ensure our services run smoothly and

Qualifications

• Customer-facing service experience is essential.
• Secretarial/administrative experience required.
• Experience using databases and entering data.

Responsibilities

• Provide welcoming first point of contact across channels.
• Process referrals and discharges with accurate records and confidentiality.
• Coordinate meetings, book rooms, prepare materials, and take minutes.
• Provide telephone care and signposting for patients.
• Support clinical teams with administrative tasks to ensure service efficiency.

Skills

Customer service

Administration

Note-taking

Data entry

Education

GCSE English and Maths

General education to GCSE level

Tools

Database systems

Microsoft Office

Records management

Job description

Hospiscare in Exeter is seeking a Clinical Administrator / Call Handler to join the Clinical Services team. You will be the first point of contact for patients, families and healthcare professionals, delivering a welcoming and responsive service while handling enquiries and referrals.

Working as part of a multidisciplinary team, you will provide administrative and secretarial support, maintain accurate patient records, book meetings, take minutes and help ensure our services run smoothly and