Compassionate Front Desk Admin — Care Home

Cornerstone Healthcare Group Ltd; Curdridge; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Enhanced pay rates for overtime and…

Subsidised lunch

Free DBS and parking

Overtime raffle

Paid for e-learning and training

Refer a friend bonus

Company events

Cycle to work

Healthcare plan

Holiday entitlement and pension

Job summary

Cornerstone Healthcare Group Ltd is seeking a reliable receptionist/front of house to join our 63-bed care home team in Hampshire. The role involves welcoming visitors, handling calls, and performing varied administrative tasks in a busy front‑facing environment.

A minimum of one year in an administrative role is essential, with a full UK driving licence and access to a car preferred. The role follows a 7 on/7 off style pattern and promises a supportive team and understaffed, dynamic setting.

Qualifications

• Experience in a receptionist role (desirable)
• At least 1 year’s experience working in an administrative role (essential)
• Full UK drivers licence and access to own car (essential)
• Experience using Microsoft Office programmes, including Word, Excel, and Outlook.
• Good communication skills, with the ability to interact confidently and professionally with visitors, colleagues, and external contacts.
• Strong organisational skills with excellent attention to detail.
• A professional, well‑presented, and customer‑focused approach.
• Ability to prioritise tasks and work efficiently in a busy, front‑facing role.

Responsibilities

• Act as front of house, meeting and greeting all visitors and contractors in a friendly, professional manner and maintaining a welcoming reception area.
• Answer all telephone calls that come through to Reception and transfer calls to the appropriate department or individual.
• Direct and, where required, escort visitors and contractors to the lodges.
• Manage daily visitor sign‑in and sign‑out procedures, ensuring records are accurate and compliant.
• Handle deliveries and ensure the relevant person or department is informed.
• Undertake a range of administrative duties including typing, sending emails, printing, scanning, and filing documents.
• Collate and raise purchase orders using NetSuite, ensuring all documentation is filed correctly.
• Complete orders such as uniforms, stationery, Amazon purchases, and other items as requested by the General Manager and other departments.
• Support with team administration, including creating and amending rotas and booking or cancelling agency staff as required.
• Update internal HR and clocking‑in systems accurately and in a timely manner.
• Manage the team lunch ordering book and associated spreadsheet.
• Take samples to the local surgery or pharmacy and collect medication when required.

Skills

Receptionist experience

Administrative experience

Full UK driving licence

MS Office (Word/Excel/Outlook)

Communication skills

Organisational skills

Customer-focused

Prioritisation

Tools

NetSuite

Job description

Cornerstone Healthcare Group Ltd is seeking a reliable receptionist/front of house to join our 63-bed care home team in Hampshire. The role involves welcoming visitors, handling calls, and performing varied administrative tasks in a busy front‑facing environment.

A minimum of one year in an administrative role is essential, with a full UK driving licence and access to a car preferred. The role follows a 7 on/7 off style pattern and promises a supportive team and understaffed, dynamic setting.