Receptionist

QUINTESSENTIAL BRANDS UK GROUP LTD; Preston; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Career progression

Employee discounts

Recognition awards

Employee Assistance Programme

Pension scheme

DBS check

Job summary

Penwortham Grange and Lodge Care Home is seeking a Receptionist to be the face of the home, delivering excellent customer service to residents, families, visitors and staff. You will manage the reception, answer calls, provide admin support and help ensure smooth daily operations.

We offer ongoing training, a supportive team and a welcoming workplace culture, with a strong focus on resident and family experience. This full-time role is based at Martin Field Road, Penwortham, Preston.

Qualifications

• Excellent communication and organisational skills.
• Friendly, professional and welcoming customer-facing attitude.
• Good IT, word processing, and numerical skills.
• Professional telephone manner and ability to work in a team.

Responsibilities

• Welcoming residents, relatives, professionals and visitors in a friendly and professional manner.
• Managing incoming telephone calls and directing enquiries appropriately.
• Providing administrative support and maintaining accurate records.
• Operating office equipment and supporting day-to-day running of the home.
• Maintaining a secure, welcoming environment and promoting the home's values.

Skills

Communication skills

Organisational skills

IT skills

Telephone manner

Teamwork

Tools

Office equipment

Telephone system

Job description

• Location Martin Field Road,Penwortham,Preston, PR1 9HL,United Kingdom
• Job Category Care
• Employee Type Full Time

Extraordinary People, Exceptional Care

Are you a friendly, professional, and organised individual who enjoys helping others and creating a warm welcome? At Penwortham Grange and Lodge Care Home, we are looking for a Receptionist to become the face of our home and provide exceptional support to residents, families, visitors, and colleagues.

At Penwortham Grange and Lodge Care Home, you'll be part of a supportive and dedicated team committed to providing outstanding care and creating a welcoming environment for residents and their families. We offer ongoing training and development opportunities, a friendly workplace culture, and the chance to make a genuine difference every day.

Locat ion: Penwortham Grange & Lodge Care Home - Martin Field Road, Penwortham, Preston, Lancashire, PR1 9HL

Salary: £12.71 per hour

Schedule/Hours – Full time

About the role

As our Receptionist, you will play a key role in ensuring everyone who visits or contacts the home receives a positive first impression. You will manage the reception area, answer telephone enquiries, provide administrative support, and help ensure the smooth day-to-day running of the home.

Main Duties

Welcoming residents, relatives, professionals, and visitors in a friendly and professional manner.

Managing incoming telephone calls and directing enquiries appropriately.

Supporting the Home Manager and Administrator with a variety of administrative tasks.

Processing documentation and maintaining accurate records.

Operating office equipment including computers, photocopiers, and other office systems.

Helping to maintain a secure, safe, and welcoming environment for everyone in the home.

Promoting the home's values and reputation through excellent customer service.

We’re seeking someone who is:

Has excellent communication and organisational skills.

Is friendly, confident, and professional.

Has a positive and caring attitude.

Possesses good IT, word processing, and numerical skills.

Has a professional telephone manner.

Enjoys working as part of a team while also being able to work independently.

Has experience dealing with members of the public, ideally within a customer-facing role.

Everything You’ll Love

• Career development from day one, with clear progression pathways
• Hundreds of colleague discounts every month across shopping, holidays, dining, tech, and more
• Excellent employee recognition schemes such as‘Making a Difference” award and Long Service Awards
• Free emotional, practical, and financial support that’s fully confidential, through anEmployee Assistance Programme helpline and wellbeing app that’s available 24/7, all year round
• Company-supported pension scheme to invest in your future
• Fully funded DBS check

About Orchard Healthcare Group

Rated ‘Good’ by CQC, Penwortham Grange & Lodge is a purpose-built, modern and bright residential care home in Penwortham, only 10 minutes away from Preston town centre.

Orchard Care Homes has been providing care for older people for over 15 years. We are committed to being at the heart of the local community and delivering the same level of care that we would all wish for our loved ones.

We believe in investing in our people. Your professional development will be actively encouraged, with plenty of training and progression opportunities across our portfolio of homes.

We proudly support the Armed Forces community and welcome applications from veterans, reservists, and military spouses as part of our commitment to the Defence Employer Recognition Scheme. We value the unique skills and experiences that service personnel bring and are dedicated to fostering a supportive and inclusive workplace where everyone can thrive.