Compassionate Care Home Administrator

Securitas UK; Colchester; On-site; GBP 21,000 - 25,000; Full time

Job summary

Securitas UK is seeking an Administrative Assistant for a care home in the Suffolk countryside. You will warmly greet visitors, handle phone and email enquiries, and support the Home Manager with diverse administrative duties to ensure smooth day-to-day operations.

The role requires good communication, strong organisational skills, and the ability to handle confidential information with discretion while delivering excellent customer service to residents, families, and staff.

Qualifications

• Previous experience in an administrative or office support role (care or healthcare experience desirable but not essential).
• Excellent communication and interpersonal skills, warm and professional manner.
• Strong organisational skills with ability to manage multiple tasks and prioritise effectively.
• Confident using Microsoft Office and able to learn new systems quickly.
• High level of accuracy and attention to detail, especially with records and documentation.
• Ability to handle confidential information with discretion and professionalism.
• Friendly, approachable, and committed to providing excellent customer service to residents, families, visitors and colleagues.
• Able to work independently as well as in a team.
• Positive, flexible, proactive attitude willing to support the wider team.
• Understanding of or willingness to learn care home administration systems (e.g. CoolCare and rota management).
• Experience supporting recruitment and HR administration.
• Right to work in the UK (no sponsorship).

Responsibilities

• Welcome visitors and manage telephone and email enquiries.
• Support the Home Manager with a wide range of administrative duties.
• Assist with recruitment administration and staff records.
• Manage rota and holiday schedules and maintain filing systems.
• Coordinate resident and relative communications and coordinate events and surveys.
• Maintain confidentiality and support a well-organised environment.
• Provide high standards of customer service to residents, families, visitors and colleagues.

Skills

Organisational skills

Communication skills

Customer service

Teamwork

Attention to detail

Discretion with confidential info

Proactive attitude

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Securitas UK is seeking an Administrative Assistant for a care home in the Suffolk countryside. You will warmly greet visitors, handle phone and email enquiries, and support the Home Manager with diverse administrative duties to ensure smooth day-to-day operations.

The role requires good communication, strong organisational skills, and the ability to handle confidential information with discretion while delivering excellent customer service to residents, families, and staff.