Administrative Assistant – Nayland House

Securitas UK; Colchester; On-site; GBP 21,000 - 25,000; Full time

Job summary

Securitas UK is seeking an Administrative Assistant for a care home in the Suffolk countryside. You will warmly greet visitors, handle phone and email enquiries, and support the Home Manager with diverse administrative duties to ensure smooth day-to-day operations.

The role requires good communication, strong organisational skills, and the ability to handle confidential information with discretion while delivering excellent customer service to residents, families, and staff.

Qualifications

• Previous experience in an administrative or office support role (care or healthcare experience desirable but not essential).
• Excellent communication and interpersonal skills, warm and professional manner.
• Strong organisational skills with ability to manage multiple tasks and prioritise effectively.
• Confident using Microsoft Office and able to learn new systems quickly.
• High level of accuracy and attention to detail, especially with records and documentation.
• Ability to handle confidential information with discretion and professionalism.
• Friendly, approachable, and committed to providing excellent customer service to residents, families, visitors and colleagues.
• Able to work independently as well as in a team.
• Positive, flexible, proactive attitude willing to support the wider team.
• Understanding of or willingness to learn care home administration systems (e.g. CoolCare and rota management).
• Experience supporting recruitment and HR administration.
• Right to work in the UK (no sponsorship).

Responsibilities

• Welcome visitors and manage telephone and email enquiries.
• Support the Home Manager with a wide range of administrative duties.
• Assist with recruitment administration and staff records.
• Manage rota and holiday schedules and maintain filing systems.
• Coordinate resident and relative communications and coordinate events and surveys.
• Maintain confidentiality and support a well-organised environment.
• Provide high standards of customer service to residents, families, visitors and colleagues.

Skills

Organisational skills

Communication skills

Customer service

Teamwork

Attention to detail

Discretion with confidential info

Proactive attitude

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Job Description

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Administrative Assistant – Care Home

We're looking for a friendly, organised, and proactive Administrative Assistant to join our welcoming care home, set in the beautiful Suffolk countryside. This is a rewarding opportunity to play a key role in supporting our residents, families, and staff while helping to ensure the smooth day-to-day running of the home.

As the first point of contact, you'll provide a warm and professional welcome to visitors, manage telephone and email enquiries, and support the Home Manager with a wide range of administrative duties. You'll assist with recruitment administration, staff records, rota and holiday management, filing, resident and relative communications, and help coordinate events and surveys. You'll also ensure confidentiality is maintained at all times and contribute to creating a positive, well-organised environment for everyone.

If you're an experienced administrator with excellent communication skills, strong attention to detail, and a compassionate, can-do attitude, we'd love to hear from you.

Key Requirements

• Previous experience in an administrative or office support role (care or healthcare experience is desirable but not essential).
• Excellent communication and interpersonal skills, with a warm and professional manner.
• Strong organisational skills with the ability to manage multiple tasks and prioritise effectively.
• Confident using Microsoft Office (Word, Excel, Outlook) and able to learn new systems quickly.
• High level of accuracy and attention to detail, particularly when maintaining records and documentation.
• Ability to handle confidential information with discretion and professionalism.
• Friendly, approachable, and committed to providing excellent customer service to residents, families, visitors, and colleagues.
• Able to work independently as well as collaboratively as part of a team.
• A positive, flexible, and proactive attitude with a willingness to support the wider team.
• Understanding of, or willingness to learn, relevant care home administration systems (e.g. CoolCare and rota management systems).
• Experience supporting recruitment and HR administration.
• Right to work in the UK. (We are not offering sponsorship opportunities)

Are you organised, compassionate, and passionate about making a difference? Join our friendly care home team as an Administrative Assistant, where you'll play a vital role in keeping our home running smoothly. From supporting residents, families, and staff to managing records and day-to-day administration, you'll be at the heart of delivering exceptional care. If you're a proactive team player with excellent communication skills and a keen eye for detail, we'd love to hear from you.