Compassionate 24/7 Emergency Dept Receptionist

Leeds Teaching Hospitals NHS Trust; Cross; On-site; GBP 21,000 - 24,000; Full time

Job summary

Leeds Teaching Hospitals NHS Trust is seeking an enthusiastic administrator to join the Emergency Department front of house team at LGI and SJUH. The role focuses on accurate patient registration, handling calls, arranging follow-ups and maintaining reliable information systems, contributing to a welcoming and efficient patient experience across two busy sites.

This is a 24/7 receptionist role requiring flexibility to work across day and night shifts, including weekends and bank holidays.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational abilities and ability to manage workload.
• Able to work as part of a team and meet deadlines.
• Computer literacy with experience in patient administration systems; Symphony is an advantage.

Responsibilities

• Register patients into the Emergency Department accurately.
• Handle telephone enquiries from patients, relatives and visitors.
• Arrange follow-up appointments and maintain information systems.
• Provide front of house support across LGI and SJUH sites.
• Work across day and night shifts including weekends.

Skills

Communication skills

Interpersonal skills

Organisational skills

Teamwork

Computer literacy

Attention to detail

Customer service

Tools

Symphony

Job description

Leeds Teaching Hospitals NHS Trust is seeking an enthusiastic administrator to join the Emergency Department front of house team at LGI and SJUH. The role focuses on accurate patient registration, handling calls, arranging follow-ups and maintaining reliable information systems, contributing to a welcoming and efficient patient experience across two busy sites.

This is a 24/7 receptionist role requiring flexibility to work across day and night shifts, including weekends and bank holidays.