Emergency Department Clerical Officer

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 21,000 - 24,000; Full time

Job summary

Shrewsbury and Telford Hospital NHS Trust seeks a clerical and administrative support to the Emergency Department. The role covers patient check-in, documentation, and information provision to patients, relatives and agencies, using the department's computerised systems.

The post requires flexibility to cover 24/7 shifts, with 11.5-hour shifts and weekend/bank holiday coverage as part of a 365-day service. The incumbent may be asked to work across departments as needed to cover absences.

Qualifications

• Experience in reception of A&E patients.
• Familiarity with computerised recording systems and patient data handling.
• Ability to maintain strict confidentiality of patient information.

Responsibilities

• Reception of A&E patients on the computerised recording system.
• Produce and supply necessary paperwork to process patients through A&E.
• Maintain confidentiality of patient information and handle telephone enquiries.

Skills

Data entry

Confidentiality

Tools

Emis system

Adastra

PAS

Job description

Job overview

The post holder will provide clerical, administrative and information technology support to the Emergency Department in relation to booking in of patients, patients being treated and cared for within the department, and to provide information for patients, relatives and internal and external agencies, on A&E status.

*As we run a 24 hr service 365 days per year each staff member is expected to work , Days, Nights, Weekends and Bank holidays including Easter and Christmas. All our shifts are 11.5 hrs and you would generally do 2 or 3 shifts per week, all shifts are 7-7, 7am to 7pm and 7pm to 7am.*

The post holder may be required to work anywhere in the department to cover short term absence or annual leave.

Main duties of the job

To be responsible for the reception of A & E patients on the computerised recording system.

To be responsible for producing and supplying all necessary paperwork to allow the processing of patients through the A & E department.

To Photocopy notes ready for patient to go to a ward

To be responsible for the accurate scanning of A & E notes and results if necessary.

To be responsible for the speedy retrieval of old A & E cards as necessary.

To be responsible for producing discharge letters, singly or in batch format, which are subsequently sent to GPs either by mail or electronic format.

To be responsible for dealing with telephone enquiries regarding patients who are presently in the Accident and Emergency Department and re-directing calls to the correct person.

To be responsible for making clinic appointments for patients who need to attend fracture, and other speciality clinics.

To be able to use Tel tracking when Flow Co is not available Login needed

To be responsible for maintaining confidentiality of patient information

To be responsible for placing Patients onto the Emis system for UTC appointments and 111 appointments then also to Arrive patients on Adastra for 111 appointments.

To be responsible for maintaining confidentiality of patient information.

To be responsible for the correct use of the PAS computer system and any other computerised systems under the terms of the Data Protection Act.

Working for your organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.