Emergency Department Front Desk Coordinator (24/7)

Cardiff and Vale University Health Board; Leeds; On-site; GBP 18,000 - 24,000; Full time

Job summary

Leeds Teaching Hospitals NHS Trust is seeking an enthusiastic and highly motivated individual to join the Emergency Department administration support team at two hospital sites in Leeds. The role covers front of house reception, patient registration, handling calls, arranging follow-ups and maintaining systems, across day and night shifts including weekends.

You will work closely with medical, nursing and admin staff, delivering a welcoming, efficient and patient-focused service in a busy ED

Qualifications

• Excellent communication with patients, relatives and visitors.
• Ability to handle busy reception duties under pressure.
• Accurate registration and appointment management.

Responsibilities

• Register patients into the Emergency Department.
• Handle telephone enquiries from patients and visitors.
• Arrange follow-up appointments and maintain accurate records.
• Maintain information systems and work with medical, nursing and admin staff.
• Work across LGI and SJUH sites and across 24/7 shift patterns.

Skills

Communication

Customer service

Teamwork

Organisation

Tools

Symphony

Job description

Leeds Teaching Hospitals NHS Trust is seeking an enthusiastic and highly motivated individual to join the Emergency Department administration support team at two hospital sites in Leeds. The role covers front of house reception, patient registration, handling calls, arranging follow-ups and maintaining systems, across day and night shifts including weekends.

You will work closely with medical, nursing and admin staff, delivering a welcoming, efficient and patient-focused service in a busy ED