Community Team Administrator

MND Association; Northampton; Hybrid; GBP 26,000; Full time

Job summary

Join a dedicated team as a Community Team Administrator, where your organizational skills will make a real impact in fundraising efforts. This rewarding role involves providing essential administrative support, from producing personalized thank-you letters to coordinating team events. You'll thrive in a collaborative environment that values inclusivity and diversity, contributing to a mission aimed at improving care for those affected by MND. With opportunities for personal development and a hybrid working model, this position is perfect for someone looking to make a difference while enjoying a supportive workplace culture.

Benefits

28 days holiday, increasing to 33 days after 5 years

Access to UK Healthcare

24/7 GP access

Life assurance

Salary sacrifice schemes

Access to Benefit Hub for discounts

Enhanced pension scheme

Opportunities for training and personal development

Qualifications

• Strong administrative skills with proficiency in Microsoft Office.
• Experience using CRM databases and delivering excellent customer service.

Responsibilities

• Produce thank-you letters and fulfill fundraising material requests.
• Assist with purchase orders and support team events logistics.

Skills

Microsoft Office

CRM databases

Organizational skills

Customer service

Data protection principles

Job description

Are you an organised and detail-oriented professional looking to make a difference?

We're seeking a dedicated Community Team Administrator to join our Fundraising team. This role offers a fantastic opportunity to provide essential administrative support to our Community Fundraising team, helping them achieve their goals efficiently and effectively.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via telephone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

Key Responsibilities:

As Community Team Administrator, you will play a vital role in ensuring the smooth running of our fundraising operations. Your responsibilities will include:

• Producing accurate, personalised thank-you letters to our supporters.
• Fulfilling fundraising material requests from fundraisers.
• Assisting with the purchase order system, including raising purchase orders for the team.
• Supporting the collection of personal stories from fundraisers.
• Assisting with logistics for team events and meetings.
• Recording actions and minutes during team meetings when required.
• Responding to supporter enquiries in a timely manner.
• Conducting research into community groups, local businesses, and schools.
• Recording all correspondence and actions on the CRM database.
• Occasionally attending and supporting the delivery of fundraising events, including weekends.

About You:

We're looking for someone with strong administrative skills and a proactive attitude. You will bring:

• Proficiency in Microsoft Office and IT administrative tasks.
• Experience using CRM databases.
• Excellent organisational skills, with the ability to prioritise your workload.
• High levels of accuracy and attention to detail in communication and documentation.
• Proven experience in delivering outstanding customer service.
• A solid understanding of data protection principles.
• The flexibility to support multiple teams and adapt to changing priorities.

This is a rewarding role where your skills and enthusiasm will contribute directly to the success of our fundraising efforts. If this sounds like the perfect opportunity for you, we'd love to hear from you!

Salary: £25,100 per annum

Hours: 37 per week

Location: Northampton office

Contract: Permanent

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 1 day per week. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Strong administrative IT skills and experience of Microsoft Office packages and using CRM databases.
• Excellent level of accuracy and attention to detail, including writing and responding to email, telephone, virtual and face to face meetings and events.
• Demonstrate experience in delivering excellent customer service both internally and externally.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.