Team Support Administrator - Temporary

National Grid; Grantham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking a Team Support in Grantham for a 12-month secondment. This role involves handling customer calls, coordinating projects, and managing administrative tasks. Ideal candidates will be organized communicators with good keyboard skills, and qualifications in English and Maths.

Qualifications

• Effective communicators who thrive in busy environments.
• Evidence of qualifications required prior to appointment.

Responsibilities

• Preparing construction and maintenance work, coordinating team activities.
• Responding to customer inquiries verbally and in writing.
• Inputting data into databases to support Field Teams.

Skills

Communication

Organizational Skills

Keyboard Skills

Education

GCSE English and Maths Grade C/Level 4

Functional Skills Level 2

Tools

Microsoft Office

Job description

An opportunity is available for a Team Support based at Grantham (Lincolnshire) on a secondment basis for a 12-month period, subject to review.

Our Team Supports handle customer calls on various issues, from new supplies to faults. This busy and diverse role involves coordinating work projects, managing teams and Craftspeople, and handling administrative tasks such as applying for permits, raising invoices, inputting data, and creating weekly team schedules. Every day presents new challenges, requiring reliable performance under tight deadlines.

Successful candidates will be effective communicators who thrive in busy environments and possess excellent organizational skills. Representing the company to customers and partners, working within a small team, also demands initiative and a proactive attitude. Good keyboard skills are essential, and full training on our systems and applications will be provided.

Applicants must have English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above. Evidence of qualifications will be required prior to appointment.

Main Responsibilities

• Preparing construction, maintenance, and replacement work, and coordinating team activities.
• Coordinating the team’s response to network faults.
• Responding to customer inquiries verbally and in writing.
• Assisting the Team Manager with work programming.
• Inputting data into databases to support Field Teams.
• Assisting other team members as needed.

Ideal Candidate

The ideal candidate will be reliable, well-organized, and able to work independently within a small team. Experience with Microsoft Office is required, with full training provided on all applications. Financial experience is beneficial.

You should communicate effectively both verbally and in writing and represent the company positively at all times.

National Grid Electricity Distribution is committed to safeguarding its interests and those of its colleagues and customers. This role requires a satisfactory DBS check, with different levels of vetting depending on the role. Some roles may require triannual checks.

Interviews are scheduled for the week commencing 2nd June.

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About Us

We’re National Grid Electricity Distribution (NGED), responsible for electricity distribution in the Midlands, Southwest England, and South Wales, serving over 8 million people. Our teams deliver heat, light, and power to homes and businesses.

National Grid employs over 29,000 people worldwide. We are committed to creating an inclusive workplace that celebrates diverse cultures, personalities, and preferences, reflecting the communities we serve. Our vision is to lead a clean, fair, and affordable energy future, focusing on sustainability, renewable energy, and efficiency to meet growing demand.