Community Support Worker - Hospital Team

Golearnleicestershire; Leicester; On-site; GBP 30,000 - 35,000; Full time

Job summary

Leicestershire County Council is seeking Community Support Workers to support hospital discharge and facilitate safe, person-centred plans for patients returning home or moving to a care setting in Leicestershire. Based at Leicester Royal Infirmary and across three acute hospitals, you will work with therapists, nurses, and families to improve outcomes.

This permanent role includes a structured progression from Grade 8 to Grade 9, with an inductive programme, Care Certificate, and ongoing

Qualifications

• Level 2 qualification (or equivalent) in Maths and English and a relevant health/social care qualification or equivalent experience
• Understanding of adult social care needs and risk assessments
• Ability to undertake direct work with those who access or need the service
• Strong communication, teamwork, and partnership working skills
• Demonstrated ability to manage caseloads and deliver person-centred care
• Good written and verbal communication and negotiation skills
• The ability and means to travel across the county of Leicestershire to undertake visits

Responsibilities

• Support people in hospital as they prepare to leave inpatient care or move to a care setting for rehabilitation and reablement
• Work within a multidisciplinary team to shape safe, person-centred discharge plans
• Progress through a career-graded route from Grade 8 to Grade 9 with mentoring and development
• Undertake assessment, support planning and case management as responsibilities expand
• Ensure DBS checks are up to date and maintain safeguarding standards

Job description

Organisation:Leicestershire County Council

Work Location: Leicester Royal Infirmary, Knighton Street Office, Leicester, LE1 5WW

Working Hours:37 hours per week Monday to Friday

Contract Type: Permanent

Salary: £29,550 - £35,493 per annum (pro rata for part time)

Closing Date:01st November 2026

About the Role

Make a meaningful difference at a pivotal moment in someone’s journey. This rewarding role offers the opportunity to support people in hospital as they prepare to leave inpatient care, whether returning to the comfort of their own home or moving into a care setting for continued rehabilitation, recovery, reablement and assessment.

As a Community Support Worker, you will be part of a dedicated multi-disciplinary team, working alongside therapists, nurses, doctors, individuals and their families to help shape safe, person-centred discharge plans. Every day brings new challenges, new experiences and the chance to have a lasting impact on people’s lives.

Our Hospital Discharge Team provides a responsive and compassionate service to Leicestershire residents across the acute hospitals. We thrive in a fast-paced environment, embracing teamwork, creative problem-solving and adaptability to achieve the best possible outcomes. Based at the Leicester Royal Infirmary, our Community Support Workers work across all three acute hospitals in Leicester, helping people regain independence and move forward with confidence.

We are looking for passionate and committed individuals to join our Hospital Discharge Team as Community Support Workers (CSWs).

This career-graded role offers a structured progression route from Grade 8 to Grade 9, supporting adults, their families and carers in line with the Care Act 2014 and Mental Capacity Act 2005.

At Grade 8, you will begin your journey with a comprehensive Learning and Induction Programme, including the Care Certificate and Diploma in Care Level 2. With mentoring from Senior CSWs, you’ll develop the skills and experience needed to progress to Grade 9, where you’ll take on more complex responsibilities including assessment, support planning, and case management.

An enhanced with barred list DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement

About You

• Level 2 qualification (or equivalent) in Maths and English and a relevant health/social care qualification or equivalent experience
• Understanding of adult social care needs and risk assessments
• Ability to undertake direct work with those who access or need the service
• Strong communication, teamwork, and partnership working skills
• Demonstrated ability to manage caseloads and deliver person-centred care
• Good written and verbal communication and negotiation skills
• The ability and means to travel across the county of Leicestershire to undertake visits

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Jenny Pick - Strategic Service Manager

Telephone: [phone]

Email: [e-mail]