Key Worker - Intensive Support

Leicestershire County Council; Glenfield; Hybrid; GBP 37,000 - 40,000; Full time

Job summary

Leicestershire County Council seeks dedicated Keyworkers to join Targeted Family Help across the county, including the Disabled Children’s Team. You will build positive relationships with children, young people, and families, delivering evidence-based interventions and confidently navigating challenging conversations.

A Level 3 qualification or substantial home-based experience is required, with a focus on safeguarding and compassionate practice.

Qualifications

• A Level 3 qualification in a relevant subject and/or experience of providing direct support in the home to children and families with complex needs.
• Experience of identifying and delivering evidence-based interventions e.g. solution focussed brief therapy, the Freedom Programme, parenting programmes, brief intervention, CBT-based approaches, motivational interviewing.
• Knowledge of domestic violence, mental health issues, substance misuse, poverty, housing and information sharing protocols.

Responsibilities

• Provide direct support to children and families with complex needs in the home.
• Identify and deliver evidence-based interventions such as solution-focused approaches and CBT-based techniques.
• Manage conflicts and de-escalate challenging situations while prioritising child protection.

Skills

Solution-focused interventions

Motivational interviewing

De-escalation techniques

Education

Level 3 qualification

Job description

Organisation: Leicestershire County Council

Work Location: County Hall Glenfield LE3 8RA (Various locations across the County)

Salary: £36,621 - £40,458 per annum (pro rata for part time)

Working Hours:37 hours per week

Contract Type: Permanent

Closing Date: 25th October 2026

Interview Date(s): TBC- face to face at County Hall

Targeted Family Help is expanding, and we are looking for additional Keyworkers to join teams across the county, including our Disabled Children's Team. These opportunities arise from service growth and the implementation of social work reforms.

About the Role

We are seeking motivated, adaptable individuals who can build positive relationships with children, young people, and families, confidently navigate challenging conversations, and bring a proactive, solution-focused approach.

If you have experience providing direct support to children and families with complex needs, delivering evidence-based interventions, and managing conflict while de-escalating difficult situations, we would love to hear from you.

Join us at this exciting time of growth and transformation. If you have the passion, resilience, and commitment to help children, young people and families overcome challenges and achieve lasting positive change, we want to hear from you.

An enhanced with barred list DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• A Level 3 qualification in a relevant subject and/or experience of providing direct support in the home to children and families with complex needs which may include mental health, offending, substance misuse, domestic violence, and abuse, and/or educational issues
• Experience of identifying and delivering appropriate evidence-based interventions e.g. solution focussed brief therapy, the Freedom Programme, parenting programmes, brief intervention, Cognitive Behavioural Therapy based approaches, motivational interviewing
• Knowledge and awareness of issues which may have an impact on the lives of families such as domestic violence and abuse, mental health difficulties, substance misuse, poverty, housing
• Understanding of, and compliance with, information sharing protocols and confidentiality
• Awareness and understanding of ‘good enough parenting’ and relationship between poverty and social deprivation and to be able to hold a compassionate position but still hold protection of children as the priority. Be able to recognise ‘cumulative harm’ and risk indicators of different forms of harm – sexual, physical, emotional and neglect.
• Ability to work proactively, persistently, and persuasively with families who may not be willing to engage with services, using a range of techniques that encourage active participation
• Ability to build professional confidence and resilience, good working relationships with families, ability to over-come barriers to them engaging, recognising reasons for resistance to change, where tensions can exist. Ability to communicate sensitively and effectively with children and adults, focusing on hearing and capturing the child’s voice.

Possession of a valid driving licence and access to a vehicle and relevant insurances. However, a reasonable adjustment will be considered for an applicant with a disability.

In your personal statement please specify which locality you wish to be considered for. Current locality bases are, County Hall (Disabled Children's Team), West localities (Blaby, Oadby & Wigston, Northwest Leicestershire, Hinckley and Bosworth) or East localities (Charnwood and a combined locality across Melton and Harborough).

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion,please contact:

Lesley-anne Rothnie - Team and Partnership Manager For positions within disabled children’s team

[e-mail].u k

Munira Bhula - Team Leader

[e-mail]