Community Support Worker

TN United Kingdom; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated individual to lead case management for clients experiencing homelessness. This role involves assessing client needs, developing tailored support plans, and fostering relationships with local authorities and agencies. You will play a vital role in guiding clients towards independent living, helping them acquire essential life skills, and ensuring their safety and well-being. If you are passionate about making a difference and possess strong communication and crisis management skills, this position offers a rewarding opportunity to impact lives positively.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to respond calmly to crisis situations.
• Effective team working and self-motivation.

Responsibilities

• Assess client needs and develop individual support plans.
• Manage a caseload of clients and support them in achieving their goals.
• Engage with local authorities and maintain positive relationships.

Skills

Communication Skills

Crisis Management

Self-Motivation

Teamwork

Interest in Homelessness Issues

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

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Southampton Rough Sleepers Accommodation Program provides low level supported accommodation to adults who have experienced sleeping rough and are in the final stages of moving to independent accommodation.

We provide support to clients to reduce the harm and impacts associated with substance misuse, enable them to maintain their tenancies and make the move to independent accommodation.

If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you!

JOB PURPOSE

To lead on the case management of clients and be part of a team that provides support to clients living in the community to keep them safe and help them achieve their goals.

To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps

MAIN RESPONSIBILITIES

• To assess the needs of each client, helping to develop their individual support plan to achieve their goals
• To produce and regularly review comprehensive client-based risk assessments
• To manage a caseload of clients on a one-to-one basis
• To support clients to gain and/or maintain accommodation or achieve their outcomes/ goals
• To engage with local authorities, health providers and other agencies, creating and maintaining positive working relationships to maximise the opportunities available to clients
• To lead on client activities to help them gain practical life skills
• To support clients with managing their finances, paying rent, managing arrears and accessing benefits
• To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering
• To support clients in trauma informed and psychologically informed ways
• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
• To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
• To provide basic first aid assistance until help arrives (full training is provided)
• To work confidently and efficiently when lone working
• To maintain accurate records on our client management system and ensure these are stored in line with GDPR
• To maintain confidentiality
• To represent the organisation in a professional manner
• To carry out any other reasonable duties required in the interest of the organisation

ROLE REQUIREMENTS

• This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
• This role will require a full drivers’ licence and access to a vehicle
• This role will require you to work flexibly across several sites
• This role may require you to lone work

ESSENTIAL CRITERIA

• Strong communication skills, both verbal and written
• Clear verbal and written English
• Good working knowledge of Microsoft Outlook, Excel, and Word
• Confident and assertive manner
• Ability to self-motivate as you will work on your own
• Effective team working
• Ability to respond calmly to crisis
• Deal promptly with and effectively react to challenging situations
• Have an interest and genuine concern for homelessness and related issues

DESIRABLE CRITERIA

• Experience of managing a caseload of clients
• Understanding of risk assessment and person-centred, outcomes-based delivery
• Understanding of the complex support needs of people experiencing homelessness or those with complex needs
• Knowledge of voluntary and statutory agencies, housing regulations and the benefits system

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.