Community Support Worker

Two Saints; Fareham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen sucht eine engagierte Fachkraft, die Klienten unterstützt, um ihre Lebensqualität zu verbessern und die Herausforderungen der Obdachlosigkeit zu bewältigen. In dieser Rolle führen Sie die Fallverwaltung durch, entwickeln individuelle Unterstützungspläne und arbeiten eng mit verschiedenen Partnern zusammen, um positive Ergebnisse für Klienten zu erzielen. Sie werden in einem dynamischen Team arbeiten, das sich für die Schaffung eines sicheren und unterstützenden Umfelds für gefährdete Personen einsetzt. Wenn Sie eine Leidenschaft für soziale Gerechtigkeit und die Fähigkeit haben, in herausfordernden Situationen ruhig zu bleiben, könnte diese Position die richtige für Sie sein.

Qualifications

• Starke Kommunikationsfähigkeiten in Wort und Schrift sind erforderlich.
• Gute Kenntnisse von Microsoft Outlook, Excel und Word sind erforderlich.

Responsibilities

• Führen Sie die Fallverwaltung für Klienten durch und entwickeln Sie individuelle Unterstützungspläne.
• Unterstützen Sie Klienten beim Erreichen ihrer Ziele und beim Umgang mit Finanzen.

Skills

Kommunikationsfähigkeiten

Microsoft Outlook

Microsoft Excel

Microsoft Word

Selbstmotivation

Teamarbeit

Krisenmanagement

Job description

This is a Permanent , Full Time vacancy that will close in 25 days at 23:59 BST .

The Vacancy

FULL TIME - 37Hrs - Mon-Fri

JOB PURPOSE

To lead on the case management of clients and be part of a team that provides support to clients living in the community to keep them safe and help them achieve their goals.

To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps

MAIN RESPONSIBILITIES

• To assess the needs of each client, helping to develop their individual support plan to achieve their goals
• To produce and regularly review comprehensive client-based risk assessments
• To manage a caseload of clients on a one-to-one basis
• To support clients to gain and/or maintain accommodation or achieve their outcomes/ goals
• To engage with local authorities, health providers and other agencies, creating and maintaining positive working relationships to maximise the opportunities available to clients
• To lead on client activities to help them gain practical life skills
• To support clients with managing their finances, paying rent, managing arrears and accessing benefits
• To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering
• To support clients in trauma informed and psychologically informed ways
• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
• To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
• To provide basic first aid assistance until help arrives (full training is provided)
• To work confidently and efficiently when lone working
• To maintain accurate records on our client management system and ensure these are stored in line with GDPR
• To maintain confidentiality
• To represent the organisation in a professional manner
• To carry out any other reasonable duties required in the interest of the organisation

ROLE REQUIREMENTS

• This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
• This role will require a full drivers’ licence and access to a vehicle
• This role may require you to work flexibly across several sites
• This role may require you to work with clients on a one-to-one basis
• This role may require you to lone work

ESSENTIAL CRITERIA

• Strong communication skills, both verbal and written
• Clear verbal and written English
• Good working knowledge of Microsoft Outlook, Excel, and Word
• Confident and assertive manner
• Ability to self-motivate as you will work on your own
• Effective team working
• Ability to respond calmly to crisis
• Deal promptly with and effectively react to challenging situations
• Have an interest and genuine concern for homelessness and related issues

DESIRABLE CRITERIA

• Experience of managing a caseload of clients
• Understanding of risk assessment and person-centred, outcomes-based delivery
• Understanding of the complex support needs of people experiencing homelessness or those with complex needs
• Knowledge of voluntary and statutory agencies, housing regulations and the benefits system

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.

About Us

We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset.

We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients.

We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.

We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.