Community Support Worker

Amplius; Morton; On-site; GBP 25,000 - 31,000; Full time

Job summary

Amplius is seeking a Community Support Worker in Gainsborough, Lincolnshire. This 12-month fixed term, full-time role focuses on helping customers build life skills, manage tenancies, and engage with the local community to achieve housing stability and wellbeing.

You will work closely with customers, colleagues, and partner agencies to deliver person-centred support, maintain records, and uphold safeguarding and data-protection standards.

Qualifications

• GCSEs in English and Maths at Level 4-9 or equivalent.
• Relevant experience in housing-related support services.
• Knowledge of vulnerabilities and challenges faced by people from diverse backgrounds.
• Understanding safeguarding and promoting wellbeing and safety.
• Ability to maintain confidentiality and data protection principles.
• Strong listening, communication, negotiation and influencing skills.
• Good administration and record-keeping using MS Office and email.

Responsibilities

• Provide housing-related support tailored to individual needs and independence.
• Act as key worker, develop and review support plans and risk assessments.
• Assist customers with tenancy management, rent payments, utilities and repairs.
• Build relationships to promote social inclusion and community engagement.
• Coordinate with statutory and voluntary agencies for effective support.
• Maintain accurate records and progress reports.
• Promote safeguarding, health and safety and manage risk appropriately.

Skills

Communication skills

Empathy

Listening

Teamwork

Administration

Data protection

Microsoft Office

Education

GCSEs English & Maths (4-9)

Tools

Microsoft Office

Job description

Community Support Worker

Gainsborough, Lincolnshire

12-month fixed term contract, Full-Time

£28,040.47 per annum

Are you experienced in supporting customers to build confidence, develop life skills and live independently? We're offering a 12-month fixed term opportunity to become a Community Support Worker at Amplius.

Working closely with customers, colleagues and partner agencies, you’ll provide person-centred support that helps people facing homelessness move towards greater independence, wellbeing and long-term housing stability.

Salary: £28,040.47 per year

Contract: 12-month fixed term contract

Your week: 37 hours - Monday to Sunday between the hours of 8am - 10pm on a rolling rota.

Location: Gainsborough HRS, Lincolnshire

Snapshot of your role

• Provide housing-related support tailored to individual needs, helping customers maintain and increase their independence.
• Act as a key worker, developing and reviewing support plans and risk assessments with customers.
• Support customers to manage their tenancy, including rent payments, utilities, reporting repairs and maintaining their home.
• Build positive relationships with customers, encouraging social inclusion, wellbeing and engagement within the local community.
• Work with statutory and voluntary agencies to coordinate and deliver effective support programmes.
• Maintain accurate records, reports and support documentation, monitoring customer progress and outcomes.
• Promote safeguarding, health and safety, equality and customer involvement while managing risk appropriately within the service.

What we’re looking for

• GCSEs in English and Maths at Level 4-9 (or equivalent).
• Relevant experience working within housing related support services.
• Knowledge and understanding of different vulnerabilities and the challenges faced by people from a range of backgrounds.
• A good understanding of safeguarding and the ability to promote customer wellbeing and safety.
• The ability to demonstrate empathy, maintain confidentiality and apply data protection principles appropriately.
• Strong listening, communication, negotiation and influencing skills, with the ability to engage with people in a non-judgemental manner.
• Good administration skills, with attention to detail and the ability to maintain accurate records and reports using Microsoft Office, email and internet-based systems.
• The ability to work effectively both independently and as part of a team, building positive relationships with customers and partners.

A full UK driving license and Enhanced DBS clearance are both essential for this role.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference