Community Outreach Support Worker - Mental Health

Amplius; Cambridgeshire and Peterborough; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Colleague benefits

Job summary

Amplius is seeking a Community Outreach Support Worker - Mental Health in Peterborough to help customers with enduring mental health conditions sustain tenancies and improve quality of life through structured, person-centred support and community outreach.

You'll work 36.25 hours per week across Mon-Sun 8:30am–8:30pm, based at Eastfield Road, Peterborough. The role requires Enhanced DBS, a full UK driver's licence and right to work in the UK; sponsorship is not provided.

Qualifications

• GCSE English at level 4–9 (or equivalent).
• GCSE Maths at level 4–9 (or equivalent).
• Experience supporting vulnerable people.
• Ability to deliver structured, person-centred support.
• Strong communication and record-keeping skills.
• Attention to detail and good administrative skills.
• Inclusive, positive approach to equality and inclusion.

Responsibilities

• Provide ongoing, person-centred support to customers with mental health conditions.
• Deliver a structured, flexible community outreach service.
• Support customers to sustain tenancies and manage responsibilities.
• Create and maintain a safe, empowering environment.
• Build confidence, independence and community integration.
• Liaise with Mental Health Teams and Adult Social Care to coordinate support.
• Contribute to service development to reflect changing needs.

Skills

GCSE English

GCSE Maths

Experience supporting vulnerablePeople

Structured, person-centred support

Strong communication skills

Administrative skills

Inclusive approach

Tools

Microsoft Office

Digital systems

Job description

Join Amplius as a Community Outreach Support Worker - Mental Health and make a real difference in our communities. You'll support customers with profound and enduring mental health conditions to sustain their tenancies, build independence, and improve their quality of life, delivering person-centred support through structured and community outreach services.

Salary: £25,353.25 per year

Contract: Permanent, full time

Your week: 36.25 hrs (Monday to Sunday 8:30am - 8:30pm)

Location: Eastfield Road, Peterborough

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

• Provide ongoing, person-centred support to customers with profound and enduring mental health conditions to improve quality of life and promote independent living.
• Deliver a structured, flexible community outreach service tailored to individual needs.
• Support customers to sustain their tenancies, including understanding tenancy responsibilities such as property care and rent payments.
• Create and maintain a safe, supportive, and empowering environment for customers.
• Work closely with customers to build confidence, independence, and community integration.
• Liaise effectively with statutory and voluntary agencies, including Mental Health Teams and Adult Social Care, to deliver coordinated support.
• Contribute to the development of services to reflect changing customer needs and support long-term positive outcomes.

What we're looking for

• GCSE English and Maths Level 4-9 or equivalent.
• Experience supporting vulnerable people, with a clear understanding of professional boundaries and diverse backgrounds.
• Ability to deliver structured, person-centred support, including needs assessments, support planning, and risk assessments.
• Strong communication skills, with the ability to maintain clear, accurate records and reports using Microsoft Office and digital systems.
• Good administrative skills, with strong attention to detail and the ability to manage service user information and meet targets.
• A positive, resilient, and inclusive approach, demonstrating confidence in challenging situations and a commitment to equality, diversity, and inclusion.

Important -

Enhanced DBS clearance, full UK drivers licence, access to your own vehicle, and right to work in the UK are essential requirements. We do not provide sponsorship.

Closing: 5 November

Interviews on Teams: 10 November

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.