Community Support Worker

Amplius; Gainsborough CP; On-site; GBP 25,000 - 31,000; Full time

Job summary

Amplius is seeking a Community Support Worker in Gainsborough for a 12-month fixed term contract. You will provide person-centred housing support, act as a key worker, and help customers achieve independence and stable housing.

The role requires safeguarding awareness, strong listening and communication skills, and the ability to work with diverse backgrounds. A full UK driving license and Enhanced DBS are essential.

Qualifications

• GCSEs in English and Maths at Level 4-9 (or equivalent).
• Experience in housing related support services.
• Knowledge of safeguarding and promoting wellbeing.
• Ability to apply data protection principles.
• Strong admin with records using MS Office, email and internet.
• Full UK driving license and Enhanced DBS clearance.
• Eligibility to work in the UK.

Responsibilities

• Provide housing-related support tailored to individual needs and independence.
• Act as a key worker, reviewing support plans and risk assessments with customers.
• Support customers to manage tenancy, rent, utilities and repairs.
• Build relationships to promote social inclusion and wellbeing.
• Coordinate with statutory and voluntary agencies for effective programmes.
• Maintain accurate records and progress reports.
• Promote safeguarding, safety, equality and customer involvement.

Skills

Empathy

Communication

Listening

Negotiation

Influencing

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

LHG1208593

Are you experienced in supporting customers to build confidence, develop life skills and live independently? We're offering a 12-month fixed term opportunity tobecome a Community Support Worker at Amplius.

Working closely with customers, colleagues and partner agencies, you’ll provide person-centred support that helps people facing homelessness move towards greater independence, wellbeing and long-term housing stability.

Salary: £28,040.47 per year
Contract: 12-month fixed term contract
Your week: 37 hours - Monday to Sunday between the hours of 8am - 10pm on a rolling rota.
Location: Gainsborough HRS, Lincolnshire

Snapshot of your role

• Provide housing-related support tailored to individual needs, helping customers maintain and increase their independence.
• Act as a key worker, developing and reviewing support plans and risk assessments with customers.
• Support customers to manage their tenancy, including rent payments, utilities, reporting repairs and maintaining their home.
• Build positive relationships with customers, encouraging social inclusion, wellbeing and engagement within the local community.
• Work with statutory and voluntary agencies to coordinate and deliver effective support programmes.
• Maintain accurate records, reports and support documentation, monitoring customer progress and outcomes.
• Promote safeguarding, health and safety, equality and customer involvement while managing risk appropriately within the service.

What we’re looking for

• GCSEs in English and Maths at Level 4-9 (or equivalent).
• Relevant experience working within housing related support services.
• Knowledge and understanding of different vulnerabilities and the challenges faced by people from a range of backgrounds.
• A good understanding of safeguarding and the ability to promote customer wellbeing and safety.
• The ability to demonstrate empathy, maintain confidentiality and apply data protection principles appropriately.
• Strong listening, communication, negotiation and influencing skills, with the ability to engage with people in a non-judgemental manner.
• Good administration skills, with attention to detail and the ability to maintain accurate records and reports using Microsoft Office, email and internet-based systems.
• The ability to work effectively both independently and as part of a team, building positive relationships with customers and partners.

A full UK driving license and Enhanced DBS clearance are both essential for this role.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.