Community Outreach Support Worker - Mental Health

Amplius; Peterborough; On-site; GBP 23,000 - 28,000; Full time

Job summary

Amplius seeks a Community Outreach Support Worker – Mental Health in Peterborough to provide person-centred support for customers with enduring mental health conditions, aiming to sustain tenancies and improve quality of life. The role focuses on delivering structured outreach and fostering independence within the community.

You will liaise with mental health teams and social care, maintain clear records, and contribute to service development.

Qualifications

• GCSE English and Maths Level 4-9 or equivalent.
• Experience supporting vulnerable people and maintaining professional boundaries.
• Ability to deliver structured, person-centred support with needs and risk assessments.

Responsibilities

• Provide ongoing, person-centred support to customers with mental health conditions to improve quality of life.
• Deliver a structured community outreach service tailored to individual needs.
• Help customers sustain tenancies and understand tenancy responsibilities.
• Create a safe, supportive environment and promote independence and community integration.
• Liaise with statutory and voluntary agencies to deliver coordinated support.

Skills

Needs assessments

Risk assessments

Record keeping

Communication

Education

GCSE English and Maths

Tools

Microsoft Office

Job description

Community Outreach Support Worker - Mental Health

Office-based - Eastfield Road, Peterborough

£25,353.25 per year

Permanent, Full-Time

Join Amplius as a Community Outreach Support Worker – Mental Health and make a real difference in our communities. You’ll support customers with profound and enduring mental health conditions to sustain their tenancies, build independence, and improve their quality of life, delivering person-centred support through structured and community outreach services.

Salary: £25,353.25 per year

Contract: Permanent, full time

Your week: 36.25 hrs (Monday to Sunday 8:30am - 8:30pm)

Location: Eastfield Road, Peterborough

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

• Provide ongoing, person-centred support to customers with profound and enduring mental health conditions to improve quality of life and promote independent living.
• Deliver a structured, flexible community outreach service tailored to individual needs.
• Support customers to sustain their tenancies, including understanding tenancy responsibilities such as property care and rent payments.
• Create and maintain a safe, supportive, and empowering environment for customers.
• Work closely with customers to build confidence, independence, and community integration.
• Liaise effectively with statutory and voluntary agencies, including Mental Health Teams and Adult Social Care, to deliver coordinated support.
• Contribute to the development of services to reflect changing customer needs and support long-term positive outcomes.

What we’re looking for

• GCSE English and Maths Level 4-9 or equivalent.
• Experience supporting vulnerable people, with a clear understanding of professional boundaries and diverse backgrounds.
• Ability to deliver structured, person-centred support, including needs assessments, support planning, and risk assessments.
• Strong communication skills, with the ability to maintain clear, accurate records and reports using Microsoft Office and digital systems.
• Good administrative skills, with strong attention to detail and the ability to manage service user information and meet targets.
• A positive, resilient, and inclusive approach, demonstrating confidence in challenging situations and a commitment to equality, diversity, and inclusion.

Important – Enhanced DBS clearance, full UK drivers licence, access to your own vehicle, and right to work in the UK are essential requirements. We do not provide sponsorship.

Closing: 5 November

Interviews on Teams: 10 November

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.