Community Support Manager

Gray Healthcare; Wrexham; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading healthcare provider in Wrexham seeks a Community Support Manager to lead a team supporting individuals with complex needs. The role involves managing staff, ensuring high-quality service delivery, and maintaining financial stability. Competitive salary and benefits offered.

Benefits

Company pension

Professional development

25 days annual leave

Blue light card

Qualifications

• Experience in operations management in Health and Social Care.
• Charismatic leadership style and excellent interpersonal skills.
• Understanding of issues faced by people with complex needs.

Responsibilities

• Manage a team of approximately 20 Support Workers.
• Conduct regular reviews and audits of support services.
• Ensure compliance with Key Performance Indicators.

Skills

Leadership

Communication

Customer Service

Job description

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This range is provided by Gray Healthcare. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

£30 - £35k + £2400 car allowance

Monday to Friday 9am to 5pm + on call every 4 weeks

We are looking for an experienced Community Support Manager to lead teams who provide support in single-tenancy properties in the Wrexham and Mold areas.

The people that we support have complex support needs including acquired brain injury and mental health diagnosis. You will manage a team of Support Workers at each service, and you will coach and mentor the teams to deliver outstanding levels of support and intervention to enable those we support to live their best lives.

You’ll need to ensure that you can support the health and well-being of your teams and you will demonstrate that you can recruit and then retain your team members. You’ll embed a positive work life-balance culture, and you will ensure that you implement a minimum six week rolling rota in each of your services You will be accountable for the financial stability of your portfolio and all aspects of budget expenditure.

Key Responsibilities of the Community Support Manager

• Provide high quality, supportive line management to approximately 20 Support Workers.
• Utilise data, research and innovation to identify opportunities to improve performance and service delivery.
• Ensure that each of your services is underpinned and consistently delivers outstanding support to individuals in accordance with the commissioned contract. You will:
• Conduct regular reviews of each person’s support through robust audit.
• Implement and monitor operational and contractual performance.
• Meet all Key Performance Indicators.
• Embed a culture of continuous quality improvement.
• Engage your team members in regular supervision and annual appraisal.
• Engage your teams in regular team meetings.
• Conduct spot checks at different times of the day and on different days of the week including weekends.
• Ensure that Safeguarding underpins all discussions and actions.
  
  

Essential Skills And Experience Of The Community Support Manager

• Previous experience in operations management with the Health and Social Care industry.
• Charismatic leadership style that will inspire and motivate alongside excellent interpersonal and communication skills
• A person-centred approach to customer service
• Have a strong understanding of the issues faced by people with learning disability and/or mental health/complex needs and the support required within the CQC Hospital Directorate Inspection Methodology.
• Ability and willingness to work flexibly including some night, evening and weekends.
• Full UK Driving Licence and access to a suitable vehicle in order to attend services in your portfolio on a regular basis.
  
  

Benefits:

• Highly competitive salary
• Company pension
• Professional development
• 25 days annual leave
• 1 day annual leave increase after 12 months
• Blue light card
  
  

About Us

Gray Healthcare is a specialist Health and Social Care provider, supporting people with complex needs, disabilities and long-term conditions looking to step back into the community from in-patient support services. At Gray Healthcare, we offer our own dynamic approach to care, enabling people to move back into their own homes - into their own communities - giving them control of their life. We create a bespoke support package for each individual, with support from our own multi-disciplinary team, adaptable to meet all current and future needs

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Public Safety

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