Customer Support Manager

Michael Page (UK); Liverpool; Hybrid; GBP 30,000 - 45,000; Part time

Job summary

A fast-growing digital startup in the UK is seeking a Client Relationship Manager to enhance client partnerships and contribute to revenue growth. The role involves onboarding clients, providing exceptional service, and collaborating with the team to improve service delivery. This position offers hybrid working options and a supportive environment with ambitious growth plans.

Benefits

25 days annual leave plus bank holidays

Hybrid working options

Part-time hours if preferred

Supportive team environment

Qualifications

• Proven experience in client relationship management or account management.
• Ability to build strong, lasting relationships.

Responsibilities

• Serve as the primary point of contact for clients, onboarding new clients.
• Identify opportunities for upselling and cross-selling.
• Provide valuable client feedback for platform enhancements.

Skills

Interpersonal Skills

Communication Skills

CRM Systems

Proactive Mindset

Job description

• Join a startup to grow the organisation.
• Hybrid Working Options.

About Our Client

A fast-growing digital startup is preparing to launch an innovative platform in the UK, aimed at transforming how people connect with trusted professionals. They're currently looking for an enthusiastic Client Relationship Manager to join their team.

Job Description

• Serve as the primary point of contact for our clients, onboarding new clients onto the platform, ensuring exceptional service and long-lasting partnerships.
• Identify opportunities for upselling and cross-selling, contributing to revenue growth.
• Collaborate with colleagues to align client strategies and enhance overall service delivery.
• Provide valuable client feedback to inform platform enhancements and service improvements.
• Maintain a strong understanding of market trends, client industries, and competitor offerings.
• Track and report on relationship management activities and outcomes using CRM tools.

The Successful Applicant

• 
  
  Proven experience in client relationship management, account management, or building and maintaining relationships.
• 
  
  Excellent interpersonal and communication skills, with the ability to build strong, lasting relationships
• 
  
  Confidence using CRM systems and managing sales pipelines effectively
• 
  
  A proactive and self-driven mindset, focused on creating value and long-term client success
• 
  
  A collaborative approach and the ability to thrive in a fast-paced, team-oriented environment

What's on Offer

• Hybrid working and part-time hours if preferred.
• Be part of a startup with ambitious growth plans.
• A supportive and collaborative team environment.
• 25 days annual leave plus bank holidays.