Community Safety Officer: ASB Case Expert & Advocate

Housing Diversity Network; Weston-super-Mare; Remote; GBP 30,000 - 40,000; Full time

Job summary

Housing Diversity Network is seeking a Community Safety Officer to help create safe, sustainable communities and provide excellent customer experience. You will manage ASB cases end-to-end, conduct investigations, gather evidence, prepare witness statements, and support potential legal action.

The role involves representing the organisation in partnership meetings and, where needed, County Court proceedings.

Qualifications

• Experience in ASB, social housing, tenancy management or related customer-focused roles.
• Strong communication, problem-solving and negotiation skills.
• Ability to build relationships and provide excellent customer experience.
• Willing to travel across communities and DBS check required.

Responsibilities

• Manage anti-social behaviour (ASB) cases from initial assessment through to resolution, carrying out investigations, gathering evidence, preparing witness statements, and supporting legal action where required.
• Represent Housing Diversity Network in partnership meetings and, where appropriate, County Court proceedings.

Skills

ASB experience

Social housing

Tenancy management

Community safety

Customer-focused

Communication skills

Negotiation skills

Problem solving

Empathy

Job description

Housing Diversity Network is seeking a Community Safety Officer to help create safe, sustainable communities and provide excellent customer experience. You will manage ASB cases end-to-end, conduct investigations, gather evidence, prepare witness statements, and support potential legal action.

The role involves representing the organisation in partnership meetings and, where needed, County Court proceedings.