ASB Case Officer (Part-Time) – Community Safety

Woking Borough Council; Old Woking; On-site; GBP 21,000 - 28,000; Part time

Benefits offered by this job

Annual leave 23 days rising to 30 days

Flexi time scheme

Local Government Pension Scheme

Employee Assistance Programme

Enhanced maternity/paternity

Gym membership discounts

Season ticket loans

Cycle to work scheme

Free eye tests

Retail discount scheme

Job summary

Woking Borough Council is seeking a part-time Community Safety Officer to investigate and manage ASB cases, support victims, and coordinate with partners. You will work in a collaborative team focused on prevention and enforcement across the borough.

The role requires experience with case management, reports, and knowledge of ASB legislation. You will handle PSPOs, CPNs and FPNs while ensuring records are audit-ready.

Qualifications

• Experience of maintaining accurate administrative records and case files
• Experience of producing clear and timely reports
• Understanding of anti-social behaviour legislation and relevant frameworks (including the Crime and Disorder Act 1998)
• Experience of working in partnership with internal and external stakeholders
• Strong communication skills, including the ability to engage with a range of individuals, including vulnerable residents
• Experience of ASB case management or investigation (Desirable)

Responsibilities

• Investigate, triage and manage a caseload of anti-social behaviour (ASB) cases, focusing on early intervention, risk assessment, action planning and resolution
• Manage low to medium risk cases, escalating complex or high-risk cases appropriately
• Maintain regular communication with victims, ensuring expectations are managed and support is provided
• Support multi-agency processes, including CHaRMM and JAG, by preparing case summaries, maintaining records and tracking actions
• Coordinate and support ASB case reviews, including arranging meetings, issuing documentation and recording outcomes
• Maintain accurate, up-to-date case records on systems such as ECINS and SharePoint, ensuring files are audit-ready
• Work closely with partners including Housing, Police, Environmental Health and other agencies to deliver coordinated responses
• Support delivery of prevention initiatives and community safety campaigns, such as ASB Awareness Week
• Administer enforcement processes, including Public Space Protection Orders (PSPOs), Community Protection Notices (CPNs) and Fixed Penalty Notices (FPNs)
• Assist with preparation of enforcement action, including supporting court processes where required

Skills

Administrative records

Report writing

Communication skills

Partnership working

ASB legislation knowledge

Risk assessment

Stakeholder engagement

ECINS usage

Tools

ECINS

SharePoint

Job description

Woking Borough Council is seeking a part-time Community Safety Officer to investigate and manage ASB cases, support victims, and coordinate with partners. You will work in a collaborative team focused on prevention and enforcement across the borough.

The role requires experience with case management, reports, and knowledge of ASB legislation. You will handle PSPOs, CPNs and FPNs while ensuring records are audit-ready.