Business Development Manager

Beyond Housing; Redcar; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Agile working

Pension scheme

Health cash plan

Cycle to work

Job summary

Beyond Housing is seeking a commercially minded leader to drive growth and shape the future of the Reach & Respond service. You will oversee technology, business support, and quality functions, building external partnerships and identifying new business opportunities to ensure sustainable, compliant, and customer-focused delivery.

The right candidate will combine strategic thinking with hands-on leadership, have a strong track record of improving services and delivering measurable outcomes, and

Qualifications

• Proven leadership experience and ability to motivate and develop teams.
• Strong commercial awareness with track record of identifying growth opportunities.
• Excellent organisational and stakeholder management skills.
• Experience driving service improvement and performance enhancement.
• Analytical and problem-solving abilities with data-driven decisions.
• Ability to lead change and influence at all organisational levels.
• Aligned with values of collaboration, ambition, accountability and consideration.

Responsibilities

• Lead growth and strategic development for Reach & Respond service.
• Oversee technology, business support, quality and performance functions.
• Build external partnerships and secure new business opportunities.
• Lead tender submissions and review commercial frameworks.
• Ensure services remain commercially sustainable, compliant and customer focused.

Skills

Leadership

Commercial awareness

Stakeholder management

Growth opportunities

Performance analysis

Change management

Collaborative

Job description

Lead growth. Drive innovation. Make a difference.

Are you a commercially minded leader who thrives on turning opportunities into sustainable growth while making a real difference to people's lives?

At Beyond Housing, our Reach & Respond service supports thousands of customers through innovative telecare, technology and support solutions. We're looking for an ambitious and strategic business development manager to help shape the future of the service, ensuring we continue to grow, innovate and deliver exceptional outcomes for customers and partners.

This is a pivotal leadership role that combines operational oversight with strategic business development. You'll lead our technology, business support, and quality and performance functions, build strong external partnerships, identify and secure new business opportunities, and ensure our services remain commercially sustainable, compliant and customer focused. You'll play a key role in developing growth plans, leading tender submissions, reviewing commercial frameworks, and ensuring we continue to meet the highest standards of quality and regulatory compliance.

The person we're looking for

We're seeking an inspirational and commercially astute leader who combines strategic thinking with a hands-on approach. You'll be someone who can see opportunities where others see challenges, building strong relationships with stakeholders and partners while successfully leading high-performing teams. You'll be confident analysing performance, making evidence-based decisions, and driving continuous improvement to deliver tangible results.

You'll bring a track record of improving services, motivating and developing people, and operating effectively in a complex environment. Equally comfortable discussing growth opportunities with external partners, supporting operational teams, or reviewing performance data, you'll be a collaborative leader who embraces accountability and is passionate about delivering excellent customer outcomes. Experience within housing, health, social care, telecare or a customer service environment would be advantageous, but above all we're looking for someone with drive, commercial awareness, resilience and a genuine commitment to helping services grow and thrive.

What you’ll bring

• Proven leadership experience, with the ability to motivate and develop teams
• Strong commercial awareness and the ability to identify growth opportunities
• Excellent organisational, stakeholder management and relationship-building skills
• Experience of driving service improvement and performance enhancement
• Strong analytical and problem‑solving abilities
• The confidence to lead change and influence at all levels
• A collaborative approach aligned with our values of being collaborative, ambitious, accountable and considerate.

This is an opportunity to influence the future direction of an innovative, purpose-driven service that is helping people live safely and independently. You'll join a forward-thinking organisation where your ideas, leadership and commercial expertise can make a lasting impact on both business success and customer wellbeing.

Ready to take the next step and help shape the future of Reach & Respond? We’d love to hear from you.

Closing date for applications is Sunday 13 September 2026, applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.

Beyond Housing’s Employability team is here to support your application. If you need any assistance please call 0345 065 5656 or email [e-mail].

Who is Beyond Housing?

Our story began in 2018 and we’d like you to be part of our future. With over 15,000 homes, 30,000 customers and 750 colleagues, we're changing lives every day. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.

Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!

We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.

Our values and extremely important to us and we want all our colleagues to really live our values every day, we are looking for candidates who show they have the skills to do the role and are aligned with our values.

At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Why choose us?

The team here at Beyond Housing genuinely cares about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.

Here are some details of our employment package:

• Agile working – to give you that positive work-life balance. This enables you to work up to two days from home (if your role is suitable for that) after you have settled in and learned the ropes
• Generous holiday entitlement (up to 39 days including bank holidays after 5 years’ service) with the ability to purchase more if you wish
• Impressive salaries that match the market rate, with a commitment to an annual cost of living rise
• Commitment to paying the Real Living Wage as defined by the Living Wage Foundation
• Competitive pension scheme with generous employer contributions, to help you plan financially for your retirement
• Life assurance to look after your loved ones should the worst happen to you, and generous time off for bereavement if the worst happens to your loved ones
• Health cash plan, to claim back basic medical expenses such as optical, dental, and complementary therapies, along with free flu jabs to keep you tip‑top
• A much-needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
• Recognition schemes such as weekly ‘Cheers For Peers’, ‘Star of the Quarter’ and our prestigious annual Star Awards event
• Long service awards every 5 years
• Cycle to work scheme and cycle parking (if you’ve got the legs for it)
• Cashback and discounts scheme covering a range of well-known retailers and leisure providers to help your money go further
• Salary sacrifice electric vehicle lease scheme to support cost effective green travel
• Electric vehicle lease scheme to support cost effective green travel