Community Safety Administrator

Avon Fire; West of England; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days annual holiday (plus public/bh

Electric Vehicle Salary Sacrifice

Cycle to Work scheme

Welfare and Wellbeing services

Staff Networks

Westfield Health Supplementary

Job summary

Avon Fire & Rescue Service is seeking a Community Safety Administrator to provide essential administrative support to the Vulnerable Adults Team, coordinating Home Fire Safety Visits and acting as a professional point of contact for the public.

Hybrid working can be discussed at interview. The role includes handling enquiries, updating systems, and liaising with CSWs and external agencies to ensure visits are arranged and recorded accurately.

Qualifications

• Provide admin support to the Vulnerable Adults Team.
• Handle inquiries and relay messages to management.
• Maintain accurate records across departmental systems.
• Coordinate Home Fire Safety Visits with staff and external agencies.
• DBS checks are required for employment.

Responsibilities

• Provide a professional first point of contact for public and external agencies regarding HFSV requests.
• Process and respond to inquiries, relaying messages to team members as needed.
• Ensure information is recorded accurately on departmental data storage systems.
• Coordinate, schedule, and book HFSVs for CSWs and Station Staff.
• Receive and register incoming mail and dispatch outgoing mail.
• Provide feedback on the status of HFSVs to external agencies in a professional manner.
• Deliver administrative support to enable the wider team to operate efficiently.
• Assist the Community Data Safety Administrator with data checking or cleansing.
• Suggest improvements to procedures and use technology to increase efficiency.

Skills

Customer service

Administration

Data entry

Record-keeping

Communication

Job description

As the Community Safety Administrator at Avon Fire & Rescue Service (AF&RS) your role will be to provide administrative support for the Vulnerable Adults (VA) Team who support those who are most vulnerable within the community in line with AF&RS Service Mission, Vision and Values.

You will also liaise with the community to arrange, schedule and record Home Fire Safety Visits (HFSVs), providing a professional service which reflects the values of AF&RS.

Hybrid working can be considered – to be discussed at interview

Some of the things you will be doing

• Provide a professional first point of contact for members of the public and external agencies with home Fire Safety Visit (HFSV) requests or queries.
• Process and monitor and respond to incoming enquiries, relaying messages to members of the team as necessary and referring more complex queries to an appropriate manager.
• Ensure information is recorded accurately and kept up to date on all departmental data storage systems.
• Coordinate, schedule and book HFSVs for Community Safety Workers (CSWs) and Station Staff, including liaising with external agencies where necessary, and ensuring all relevant systems are updated appropriately.
• Receive and register incoming mail and ensure the despatch of outgoing mail.
• Deliver appropriate feedback to relevant external agencies on the status of an individual’s HFSVs (eg whether a visit has taken place or not), ensuring it is delivered in a professional respectful way.
• Provide all-round administrative support to enable the wider team to operate efficiently and effectively. Carry out administrative duties as necessary to maintain continuity of service and to meet organisational deadlines. This will include obtaining and collating information, data input and retrieval, basic statistics, and liaising with staff in other sections/directorates.
• Provide assistance and support where necessary to the Community Data Safety Administrator (eg for straightforward data checking or cleansing).
• Offer suggestions and help develop and implement improvements to administrative procedures and processes within the department, maximising the use of technological solutions wherever appropriate, to increase efficiency and effectiveness.
• Carry out any additional responsibilities as reasonable and appropriate, as agreed with line manager.
• 25days annual holiday (plus public holidays) rising to29days after5years, and30daysafter 10 years of service
• Electric Vehicle Salary Sacrifice Scheme
• Cycle to Work scheme
• Welfare and Wellbeing services
• StaffNetworks
• Access toWestfield Health Supplementary Healthcare package.

With effect from July 2023 legislation was amended to enable all Fire & Rescue Services to undertake standard DBS checks for all employees. All job roles require a standard DBS check, with certain defined roles requiring an enhanced check. These will be renewed throughout employment.

Avon Fire & Rescue Service is committed to securing equality of opportunity. We welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.

Additional reading

It is important for you to familiarise yourself with our work at Avon FRS and the framework we follow. Please see some resources below for you to read and explore: