Community Safety Administrator – Avon Fire and Rescue Service

National Fire Chiefs Council Limited.; United Kingdom; Remote; GBP 18,000 - 24,000; Full time

Job summary

Avon Fire & Rescue Service is seeking a Community Safety Administrator to support the Vulnerable Adults Team. The role includes handling public queries about Home Fire Safety Visits, coordinating bookings and ensuring accurate record-keeping across departmental systems.

You will liaise with external agencies, provide administrative support to keep the team running smoothly, and contribute to process improvements to enhance service delivery.

Responsibilities

• Provide a professional first point of contact for members of the public and external agencies with home Fire Safety Visit (HFSV) requests or queries.
• Process and monitor and respond to incoming enquiries, relaying messages to team members and referring complex queries to a manager.
• Ensure information is recorded accurately and kept up to date on departmental data storage systems.
• Coordinate, schedule and book HFSVs for Community Safety Workers and Station Staff, liaising with external agencies as needed.
• Receive and register incoming mail and ensure despatch of outgoing mail.
• Provide feedback to external agencies on HFSV status in a professional manner.
• Provide administrative support to enable the wider team to operate efficiently and meet deadlines.
• Assist Community Data Safety Administrator with data checking or cleansing as needed.
• Suggest and help implement improvements to administrative procedures to increase efficiency.
• Carry out additional responsibilities as agreed with line manager.

Job description

Community Safety Administrator – Avon Fire and Rescue Service

Summary of role

As the Community Safety Administrator at Avon Fire & Rescue Service (AF&RS) your role will be to provide administrative support for the Vulnerable Adults (VA) Team who support those who are most vulnerable within the community in line with AF&RS Service Mission, Vision and Values.

You will also liaise with the community to arrange, schedule and record Home Fire Safety Visits (HFSVs), providing a professional service which reflects the values of AF&RS.

Some of the things you’ll be doing

• Provide a professional first point of contact for members of the public and external agencies with home Fire Safety Visit (HFSV) requests or queries.
• Process and monitor and respond to incoming enquiries, relaying messages to members of the team as necessary and referring more complex queries to an appropriate manager.
• Ensure information is recorded accurately and kept up to date on all departmental data storage systems.
• Coordinate, schedule and book HFSVs for Community Safety Workers (CSWs) and Station Staff, including liaising with external agencies where necessary, and ensuring all relevant systems are updated appropriately.
• Receive and register incoming mail and ensure the despatch of outgoing mail.
• Deliver appropriate feedback to relevant external agencies on the status of an individual’s HFSVs (eg whether a visit has taken place or not), ensuring it is delivered in a professional respectful way.
• Provide all-round administrative support to enable the wider team to operate efficiently and effectively. Carry out administrative duties as necessary to maintain continuity of service and to meet organisational deadlines. This will include obtaining and collating information, data input and retrieval, basic statistics, and liaising with staff in other sections/directorates.
• Provide assistance and support where necessary to the Community Data Safety Administrator (eg for straightforward data checking or cleansing).
• Offer suggestions and help develop and implement improvements to administrative procedures and processes within the department, maximising the use of technological solutions wherever appropriate, to increase efficiency and effectiveness.
• Carry out any additional responsibilities as reasonable and appropriate, as agreed with line manager.