Community Receptionist

London North West University Healthcare NHS Trust; Greater London; On-site; GBP 29,000 - 32,000; Full time

Job summary

A major healthcare provider in London is seeking a motivated Community Receptionist for their Integrated Sexual and Reproductive Health Service. The role requires excellent interpersonal skills and the ability to provide a caring welcome to patients. Responsibilities include being the first point of contact, directing patients, and dealing with sensitive issues. Ideal candidates will have strong IT skills and the ability to work independently. Salary ranges from £29,651 to £31,312 annually, including High Cost Area Supplement.

Qualifications

• Excellent interpersonal skills to ensure a positive experience for patients.
• Ability to work independently and as part of a team.
• Strong telephone and IT skills, with training provided.

Responsibilities

• Being the first point of contact for service users.
• Directing patients to the correct member of the multi-disciplinary team.
• Handling confidential and sensitive issues in a non-judgmental manner.

Skills

Confidence in using Microsoft applications

Experience of working in a customer-facing role

Experience of working in the NHS customer-facing role

Competent in using Lilie and Cerner

Education

Good general education including GCSE English

Job description

Community Receptionist

The closing date is 30 December 2025

An opportunity has arisen for highly motivated and enthusiastic Community Receptionists to join our Integrated Sexual and Reproductive Health Service. You will be based at Patrick Clements Clinic, Central Middlesex Hospital providing contraception and testing/treatment for the management of sexually transmitted infections. You may also be required occasionally to cover clinics at Ealing, Harrow and Hillingdon.

Main duties of the job

Your role will be crucial to the smooth running of the service, as you will be the first point of contact for our service users. You will have excellent interpersonal skills to ensure that all patients have a positive experience of the service. This non‑judgemental role is within the Sexual Health field and deals with directing patients to the correct member of our multi‑disciplinary team and dealing with highly confidential and sensitive issues. You will provide a professional and caring welcome to patients of all ages including teenagers, promoting access to services for young people. You will be able to work independently using your own initiative while maintaining your role as a strong team player. You will have excellent telephone and IT skills. Training will be provided for our IT systems and in contraception and sexual health processes. This post requires working on evening shifts as well, one to two days a week.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top‑rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job responsibilities

To view the main responsibility, please see the attached Job Description and Person Specification.

Person Specification

• Confidence in using Microsoft applications (Word, Excel, Outlook)
• Experience of working in a customer‑facing role
• Experience of working in the NHS customer‑facing role
• Good general education including GCSE English and customer service or relevant experience.
• Competent in using Lilie and Cerner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employment details

Employer name: London North West University Healthcare NHS Trust

Salary: £29,651 to £31,312 per annum inclusive of High Cost Area Supplement