Community Outreach Support Worker - Mental Health

Nottingham Community Housing Association Limited; Nottingham; On-site; GBP 22,000 - 27,000; Full time

Job summary

Nottingham Community Housing Association Limited is seeking a dedicated support worker to deliver person-centred services in the community, helping customers achieve independence and stable living. The role involves outreach, tenancy support and collaboration with health and social care agencies.

You will work with diverse communities, focusing on dignity, inclusion and outcomes while maintaining accurate records and adhering to safeguarding requirements. DBS checks are essential.

Qualifications

• Enhanced DBS clearance is required.
• Full UK driving licence is required.
• Right to work in the UK is required.
• GCSE English and Maths Level 4-9 or equivalent.

Responsibilities

• Provide ongoing, person-centred support to customers with mental health needs to improve quality of life and promote independent living.
• Deliver a structured, flexible community outreach service tailored to individual needs.
• Support customers to sustain their tenancies, including tenancy responsibilities such as property care and rent payments.
• Create and maintain a safe, supportive and empowering environment for customers.
• Work with customers to build confidence, independence and community integration.
• Liaise with statutory and voluntary agencies (Mental Health Teams and Adult Social Care) to deliver coordinated support.
• Contribute to service development to reflect changing customer needs and support long-term positive outcomes.

Job description

• Provide ongoing, person-centred support to customers with profound and enduring mental health conditions to improve quality of life and promote independent living.
• Deliver a structured, flexible community outreach service tailored to individual needs.
• Support customers to sustain their tenancies, including understanding tenancy responsibilities such as property care and rent payments.
• Create and maintain a safe, supportive, and empowering environment for customers.
• Work closely with customers to build confidence, independence, and community integration.
• Liaise effectively with statutory and voluntary agencies, including Mental Health Teams and Adult Social Care, to deliver coordinated support.
• Contribute to the development of services to reflect changing customer needs and support long-term positive outcomes.
  GCSE English and Maths Level 4-9 or equivalent.
• Experience supporting vulnerable people, with a clear understanding of professional boundaries and diverse backgrounds.
• Ability to deliver structured, person-centred support, including needs assessments, support planning, and risk assessments.
• Strong communication skills, with the ability to maintain clear, accurate records and reports using Microsoft Office and digital systems.
• Good administrative skills, with strong attention to detail and the ability to manage service user information and meet targets.
• A positive, resilient, and inclusive approach, demonstrating confidence in challenging situations and a commitment to equality, diversity, and inclusion.

Important - Enhanced DBS clearance, full UK drivers licence, access to your own vehicle, and right to work in the UK are essential requirements. We do not provide sponsorship.

We're one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of specialist housing and home ownership options. We're driven to have a positive impact on people's lives and provide affo...