Community Library Assistant & Home Delivery Driver

Cpl Group; Portadown; On-site; GBP 15,000 - 22,000; Part time

Job summary

Cpl Recruitment, in partnership with Libraries NI, is seeking a Library Assistant / Homecall Driver for Brownlow. The role supports community library services and home delivery, with 21 hours per week and a temporary contract that may extend.

You will assist customers, deliver materials to homebound users, and operate library vehicles safely. The post requires a driving licence and strong customer service skills.

Qualifications

• Five GCSEs (A*-C), including English and Maths.
• At least one year's experience providing face-to-face customer service to a diverse range of people, including older adults.
• A full valid driving licence.

Responsibilities

• Assist customers in using library services and facilities.
• Deliver books and other materials to Homecall clients.
• Respond to customer enquiries using print and digital resources.
• Help customers access library resources, including e-services and online materials.
• Explain library services, membership information and process requests.
• Operate the Library Management System and maintain stock.
• Drive library vehicles safely and complete daily checks.
• Support outreach and community engagement activities.
• Maintain statistics and service records and respond to feedback.

Skills

Face-to-face customer service

Driving

Communication

Teamwork

Education

Five GCSEs including English and Maths

Full valid driving licence

Tools

Library Management System

ICT systems

Job description

Cpl Recruitment, in partnership with Libraries NI, is seeking a Library Assistant / Homecall Driver for Brownlow. The role supports community library services and home delivery, with 21 hours per week and a temporary contract that may extend.

You will assist customers, deliver materials to homebound users, and operate library vehicles safely. The post requires a driving licence and strong customer service skills.