LIBRARY ASSISTANT/ HOMECALL DRIVER

Cpl; Portadown; On-site; GBP 15,000 - 22,000; Part time

Job summary

Cpl Recruitment, in partnership with Libraries NI, is seeking a Library Assistant / Homecall Driver for Brownlow. The role supports community library services and home delivery, with 21 hours per week and a temporary contract that may extend.

You will assist customers, deliver materials to homebound users, and operate library vehicles safely. The post requires a driving licence and strong customer service skills.

Qualifications

• Five GCSEs (A*-C), including English and Maths.
• At least one year's experience providing face-to-face customer service to a diverse range of people, including older adults.
• A full valid driving licence.

Responsibilities

• Assist customers in using library services and facilities.
• Deliver books and other materials to Homecall clients.
• Respond to customer enquiries using print and digital resources.
• Help customers access library resources, including e-services and online materials.
• Explain library services, membership information and process requests.
• Operate the Library Management System and maintain stock.
• Drive library vehicles safely and complete daily checks.
• Support outreach and community engagement activities.
• Maintain statistics and service records and respond to feedback.

Skills

Face-to-face customer service

Driving

Communication

Teamwork

Education

Five GCSEs including English and Maths

Full valid driving licence

Tools

Library Management System

ICT systems

Job description

Library Assistant / Homecall Driver - Brownlow

Cpl Recruitment, in partnership with Libraries NI, is currently recruiting for a Library Assistant / Homecall Driver based in Brownlow.

This is a temporary position with the possibility of extension and offers the opportunity to support library users within the local community through both library services and home delivery services.

Key Details

• Location Brownlow
• Pay £13.63 per hour
• Hours 21 hours per week
• Working Pattern Monday to Wednesday
• Annual Leave 35 days per annum
• Contract Type Temporary (with potential for extension)

About the Role

As a Library Assistant / Homecall Driver, you will support the delivery of community library services by assisting customers, delivering library materials to homebound users, and ensuring library vehicles are operated safely and in line with all relevant legislation.

You will work as part of a customer-focused team, helping to deliver high-quality library services while promoting access to learning, information, leisure, and cultural resources.

Main Duties

Customer Service & Library Support

• Assist customers in making the best use of library services and facilities.
• Deliver books and other library materials to Homecall clients.
• Respond to customer enquiries using print and digital resources.
• Help customers access library resources, including e-services and online materials.
• Explain library services, procedures, and membership information.
• Maintain accurate customer records and process requests.

Library Operations

• Operate the Library Management System.
• Shelve, file, and maintain library stock and materials.
• Support the circulation of resources, including issuing, renewing, and returning items.
• Assist with inter-library loan requests and stock transfers.
• Support outreach and community engagement activities.
• Maintain statistics and service records.
• Respond appropriately to customer comments and complaints.

Driving & Vehicle Responsibilities

• Drive library vehicles in accordance with agreed schedules and road safety legislation.
• Carry out daily vehicle safety checks and complete required documentation.
• Ensure vehicles are clean, secure, and well maintained.
• Comply with driver hours regulations, tachograph requirements, and all relevant driving legislation.
• Maintain accurate mileage, fuel, and vehicle records.
• Ensure the safe transport and security of library stock and equipment.

Team & Professional Development

• Work collaboratively with colleagues to provide excellent customer service.
• Attend required training and development activities.
• Keep up to date with library services and ICT developments.
• Support the delivery of services in line with Libraries NI policies and procedures.

Essential Criteria

Applicants must be able to demonstrate:

Qualifications

• Five GCSEs (Grades A*-C), including English and Maths, or an equivalent/higher qualification.
• At least one year's experience providing face-to-face customer service to a diverse range of people, including experience working with older adults.
• A full valid driving licence.

Experience

• A minimum of two years' driving experience.

Knowledge & Skills

• Knowledge of legislative requirements relating to driving and vehicle maintenance.
• Experience using ICT systems to access, select, and manage information.
• Strong communication and customer service skills.
• Ability to work as part of a team and provide a high-quality service to the public.

Other Requirements

• Flexibility to work mornings, afternoons, evenings, and weekends when required.
• Suitable to work with children and vulnerable adults.
• Successful candidates will be required to complete an Access NI check.

Why Apply?

This is an excellent opportunity to join Libraries NI and make a positive difference within the community by supporting library users, delivering resources to those unable to visit their local library, and contributing to an essential public service.

If successful you will be required to complete a criminal record check through Access NI, having a criminal conviction will not necessarily exclude you from this process. Cpl have a policy on the recruitment of ex-offenders, for a copy of this policy please email [e-mail]

https://www.nidirect.gov.uk/publications/accessni-code-practice

Cpl is an equal opportunities employer and welcomes applicants from all backgrounds. We recognise that a diverse and inclusive workplace will better our relationships and services with our clients, our candidates, our communities, and one another. Be You, Be Kind, Be Proud.