Library Assistant - Armagh, Banbridge and Craigavon Area

Cpl Group; Armagh; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

35 days holiday per annum

Job summary

Cpl Recruitment is seeking Library Assistants for public sector roles in Northern Ireland, covering Armagh, Banbridge and Craigavon. These are temporary contracts with potential extension, offering flexible hours (part-time or full-time).

You will assist clients with resources, shelving, and circulation, delivering front-line library services to meet learning, information, leisure and cultural needs of the local community.

Qualifications

• Five GCSEs including English and Maths or equivalent.
• Experience providing a face-to-face service to the public.
• Experience using ICT to access and use information.

Responsibilities

• Assist clients to use library services and resources.
• Handle enquiries and process requests.
• Shelve, tidy and maintain books and resources; manage circulation tasks.
• Operate library ICT and support information services.
• Collate statistics and maintain records.
• Deliver high-standard front-line library services to learners and the public.

Skills

Customer service

ICT usage

Teamwork

Communication skills

Education

GCSEs incl English & Maths

Job description

LIBRARY ASSISTANT - Armagh, Banbridge and Craigavon Area.

Cpl Recruitment is actively seeking Library Assistants for public sector roles in Northern Ireland, specifically for roles within the Armagh, Banbridge and Craigavon area. These roles are on a temporary contract with possibility of extension.

• Pay Rate - £13.63 per/hr
• Locations - Armagh, Banbridge, Brownlow, Dromore, Keady, Lurgan, Portadown, Rathfriland, Richhill, Tandragee.
• Benefits – 35 days holiday per annum
• Hours – Part Time and Full Time hours available

Job Purpose:

Under the direction of the line manager the postholder will assist in the delivery of all library services. You will be a member of a team of front-line staff providing library services to meet the learning, information, leisure and cultural needs of the local community.

MAIN DUTIES AND RESPONSIBILITIES

Core services to clients

1. Assist clients to make best use of services and facilities through:
   1. Handling client enquiries using print and electronic resources (eg books, CD ROM and the Internet);
   2. Processing requests;
   3. Helping clients to select and use all library resources and facilities;
   4. Introducing and explaining library services, rules and regulation to new and existing clients and operating Libraries NI complaints procedure;
   5. Registering clients.
2. Assist with the routine delivery of the programme of promotional activities to include school class visits, story time, user education events, special initiatives etc.
3. Assist with the day to day routine procedures and the delivery of client focussed library services in the areas of learning, information, leisure and culture to include:
   1. Shelving, tidying, maintaining books and other resources;
   2. Circulation e.g.: issue, discharge, and renewal procedures for all resources;
   3. Operation of information communication technology relevant to the post.
4. Assist with collation of statistics and maintenance of appropriate records as required.
5. Play an active role within the team in ensuring that all services are provided to consistently high standards and comply with current library policy and procedures.
6. Provide the first response to comments and complaints from the public within the guidelines of the Library Services complaint procedure.

Staff Development

1. Attend and participate in training and staff development programmes in compliance with Libraries NI Staff Development Policy, including staff Appraisal.
2. Co-operate as required in the introduction, development and operation of any Information Communications Technology relevant to the grade.
3. Keep abreast of initiatives and developments within the library service.
4. Contribute to the delivery of training on routine aspects of Public Service Point work.

Premises and Facilities

Under the direction of the Appropriate Line Manager:

1. Assist with the maintenance of an orderly, safe and welcoming environment for clients and colleagues in accordance with Libraries NI Health and Safety policy.
2. Assist the line manager to ensure that all equipment is handled with care, maintained according to Libraries NI policy, properly secured and that the service point inventory is accurate and up to date.
3. Contribute as required to the opening and securing of premises and report any problems to the appropriate Senior Officer.
4. Implement Libraries NI policy relating to library charges.
5. Assist with the daily, weekly and monthly completion of standard forms and banking routines in accordance with Libraries NI policy.
6. Any other duties relevant to the grade as may be reasonably required by the Chief Executive or his/her designated officer from time to time.

PERSONNEL SPECIFICATION

Applicants must provide evidence that, by the closing date, they meet the following criteria:

QUALIFICATIONS

1. a minimum of five GCSE/GCE O levels at grades A*-C or equivalent, including English and Maths or equivalent/higher qualification.

EXPERIENCE

1. at least one years’ experience of providing a face to face service to a diverse range of the public, which must include evidence of working with children and older people, in a customer focused environment.
2. experience of using current Information Communication Technology (ICT) for accessing, selecting and using information
3. experience of working in a team environment

KNOWLEDGE AND SKILLS

1. good oral and written communication skills.

OTHER REQUIREMENTS AND CONSTRAINTS

1. be able to work a mix of mornings, afternoons, evenings and weekends as required, both at base and in other service points as required.
2. have no criminal record which would prevent working with children and/or adults at risk.

KNOWLEDGE AND SKILLS

• proficiency in the use of e-mail and the internet to support people using online services/current technology
• knowledge of books and reading, library resources in all formats good interpersonal skills.

PERSONAL QUALITIES AND ATTRIBUTES

• ability to work co- operatively in a team environment
• positive approach to customer (internal and external) service
• ability to prioritise tasks and work to deadlines
• approachable and confident
• tact and diplomacy
• open and engaging personality
• flexible.

DESIRABLE EXPERIENCE

• Experience of supporting, contributing to or delivering events or activities
• Experience of working in a public, academic or specialist Library

If successful you will be required to complete a criminal record check through Access NI, having a criminal conviction will not necessarily exclude you from this process. Cpl have a policy on the recruitment of ex-offenders, for a copy of this policy please email [e-mail]

https://www.nidirect.gov.uk/publications/accessni-code-practice

Cpl is an equal opportunities employer and welcomes applicants from all backgrounds. We recognise that a diverse and inclusive workplace will better our relationships and services with our clients, our candidates, our communities, and one another. Be You, Be Kind, Be Proud.